Heather Davis
Charlotte,NC
Summary
A seasoned entrepreneur and customer service expert, I leveraged my exceptional relationship-building and strategic planning skills at Bank of America and Debbie’s Darling to enhance customer satisfaction and drive business growth. My approach has consistently resulted in increased fiscal responsibility and customer loyalty, with a keen focus on quality assurance and effective business administration.
Overview
17
17
years of professional experience
Work History
Business Owner
Debbie’s Darling
01.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Customer Service Representative
Bank of America
09.2007 - 06.2009
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
High School Diploma -
New System School
Rockwood, TN06.2004
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Business Planning
- Relationship Building
- Purchasing and planning
- Business Development
- Business Administration
- Strategic Decision-Making
- Issue Resolution
- Professional Networking
- Budget Control
- Social Media Marketing
- Bookkeeping
- Quality Assurance
- Cost Control and Budgeting
- Strategic Planning
- New Business Development
- Public Speaking
Timeline
Business Owner
Debbie’s Darling
01.2020 - Current
Customer Service Representative
Bank of America
09.2007 - 06.2009
High School Diploma -
New System School
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