Summary
Overview
Work History
Education
Skills
Certification
Timeline

Heather Dawson

Nampa,Idaho

Summary

Seeking part time to full time employment for a company that can use the acquired talents, skills and knowledge learned including but not limited to teamwork, relationship building, problem solving, strategic and critical thinking, written and verbal communication, adaptability, creativity, attention to detail, and strive for perfection.

Overview

33
33
years of professional experience
1
1
Certificate

Work History

Retail Sales, Owner and Proprietor

Pre-loved Clothing & Stuff
07.1996 - Current
  • Shop and purchase items to resell for profit
  • Prepare, weigh, pack and ship items purchased to customers via USPS, FedX or UPS
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Increased sells income and knowledge of how to run a business successfully

Captioning Assistant

CaptionCall Meridian
03.2016 - 10.2016
  • Large Call Center with over 5000 employees nationwide,
  • Listened to phone calls and repeated words verbatim into voice recognition software such as Dragon Dictate, for deaf or hard of hearing individuals to view on their captioning telephone screens.
  • Type corrections when necessary

Aide

First Things First Meridian
06.2001 - 02.2002

Assisted Living Facility for developmentally challenged Male adults

  • Assisted with personal hygiene
  • Organized group activities
  • Drove residents to and from Learning Center
  • Trained daily living skills
  • Graded and documented learning progress

Therapy Aide

Diamond Developmental Center
11.1998 - 05.2001
  • Training facility for adults with disabilities
  • Worked in one on one or group settings
  • Assisted with personal hygiene
  • Assisted in physical therapy
  • Graded and documented learning progress
  • Calculated weekly billings

General Laborer

Homestyle Industries
06.1994 - 10.1998

, Manufacturing company that creates and supplies various items for manufactured homes and

  • Upholstery Cutter/Valances/Front boards
  • Created headboards, valances and frontboards with wood fabric and a staple gun
  • Cut leather and other types of fabric for different types of RV/Manufactured homes furniture
  • Applied material to create chairs and lounges

Phone Girl/Pizza Chef

Domino's Pizza Nampa
03.1993 - 06.1994

Popular Pizza Franchise

  • Answered phones and took orders for carryout and delivery orders
  • Handled cash drawer, applied coupons when received processed cash and checking payments
  • Created pizza, breadsticks or any other items the customers may have ordered above and beyond their satisfaction
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Disadvantaged Workers
06.1990 - 03.1993
  • Telemarketing company selling various items over the telephone
  • Telemarketer
  • Pitched and closed various sale items to potential customers via telephone
  • Sell items included laundry detergent, Firestone car care certificates and coupon booklets

Education

Nampa High School
1994

Skills

  • Business Planning
  • Verbal and Written Communication
  • Profit and Loss
  • Inventory Optimization
  • Analytical and Critical Thinker
  • Reducing Costs
  • Strategize Plans
  • Sales Growth
  • Photographic Editing
  • Leadership and People Development
  • Training and Development

Certification

4+ years of working with developmentaly disabled people in group homes and training centers. Was CPR and med certified for the facility I was working at. Also certified in HIS. Experienced with Alzheimer's and Dementia Customer Service Skills 1+ years of providing top-notch customer service, taking orders for a large pizza franchise 4+ years in Call center environment

Timeline

Captioning Assistant - CaptionCall Meridian
03.2016 - 10.2016
Aide - First Things First Meridian
06.2001 - 02.2002
Therapy Aide - Diamond Developmental Center
11.1998 - 05.2001
Retail Sales, Owner and Proprietor - Pre-loved Clothing & Stuff
07.1996 - Current
General Laborer - Homestyle Industries
06.1994 - 10.1998
Phone Girl/Pizza Chef - Domino's Pizza Nampa
03.1993 - 06.1994
- Disadvantaged Workers
06.1990 - 03.1993
Nampa High School - ,
Heather Dawson