Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Dean

Lakeland,GA

Overview

13
13
years of professional experience
1
1
Certification

Work History

PCA Personal Care Assistant

Home Instead
Valdosta, GA
04.2023 - Current
  • With home instead I do personal care services for a variety of different elderly patient's in their home
  • Patient's range from completely bed bound to simple companion care
  • My daily tasks include going into patient's home and completing the task list assigned to each specific patient. Grooming/baths , walking/Exercising and housekeeping are all apart of a normal working day.

Team Leader

Dialog Direct
Remote
02.2022 - 03.2023
  • While working with delta dental I worked with customers and co workers to insure customer satisfaction and understanding of their dental insurance polices
  • I also helped dental offices with their claims systems

Appointment Setter

eLead1ONE
Valdosta, GA
07.2021 - 01.2022
  • Working at elead I set appointments for customers services on their vehicles for different car dealerships around the country

Customer Service Representative

Concentrix
Valdosta, GA
10.2019 - 06.2021
  • While working with concentrix I gained knowledge and experience in customer service
  • With the company I worked in billing where I informed customers on how the billing system worked awhile also making adjustments when needed

Stay at Home Mom

Lakeland
Lakeland, GA
04.2012 - 09.2019

Education

Fayetteville technical community college
Fayetteville, NC

GED - Pharmacy Technician

Wiregrass Georgia Technical College Ashworth college
Norcross, GA
02.2015

Skills

  • Medical Billing
  • Classroom Management
  • Organizational Skills
  • Customer Service (4 years)
  • Curriculum Development
  • Sales (2 years)
  • CPR
  • Microsoft office (3 years)
  • Teaching

Certification

  • First Aid Certification
  • CNA
  • CPR Certification

Timeline

PCA Personal Care Assistant

Home Instead
04.2023 - Current

Team Leader

Dialog Direct
02.2022 - 03.2023

Appointment Setter

eLead1ONE
07.2021 - 01.2022

Customer Service Representative

Concentrix
10.2019 - 06.2021

Stay at Home Mom

Lakeland
04.2012 - 09.2019

GED - Pharmacy Technician

Wiregrass Georgia Technical College Ashworth college
  • First Aid Certification
  • CNA
  • CPR Certification

Fayetteville technical community college
Heather Dean