Heather DeBernardis
Rome,NY
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Rome, Ny
07.2024 - Current
- Assisted customers with locating merchandise within the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located, and obtained products to meet customer needs.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Manufacturing Technician
Trenton Technology
Utica, Ny
04.2013 - 05.2017
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Followed detailed instructions from engineering personnel during production runs.
- Evaluated industrial operations for compliance with permits or regulations.
- Used hand tools, power tools and measurement devices to perform production operations.
- Troubleshot problems with equipment, devices or products.
- Conducted experiments to test production methods for new products.
- Built packaging for finished products and calibrated or adjusted equipment to ensure quality production.
- Soldering
Education
Some College (No Degree) - Liberal Arts
Mohawk Valley Community College
Utica, NYSkills
- Check processing
- Order coordination
- Drawer management
- Soldering
- Dealing with customers and phone calls
- Money management
- Customer complaint resolution
- Product knowledge
- Cash handling
- Data entry proficiency
- Merchandise restocking
- Customer inquiries
- Customer satisfaction
- Guest services
Timeline
Customer Service Cashier
Lowes Home Improvment
07.2024 - Current
Manufacturing Technician
Trenton Technology
04.2013 - 05.2017
Some College (No Degree) - Liberal Arts
Mohawk Valley Community College