Heather Denson
Applebees
Whitney,Texas
11
years of professional experience
Dynamic General Manager with a proven track record excelling in operations management and customer relations. Spearheaded initiatives that enhanced service efficiency and drove customer loyalty, achieving significant improvements in employee retention. Adept at training and development, fostering a motivated team committed to excellence and operational success.
Work History
General Manager
2 Years 1 Month- Streamlined daily operations to support service efficiency and enhance customer satisfaction.
- Assisted in training programs for staff to promote excellence and teamwork.
- Helped implement cost-control measures for better inventory management and waste reduction.
- Facilitated compliance with health and safety regulations to maintain a safe dining environment for guests.
- Supported a diverse team of professionals to create a positive work environment and boost employee satisfaction.
- Aided in implementing operational strategies to strengthen customer and employee loyalty.
- Contributed to employee retention efforts by promoting a positive work environment.
- Responded to customer complaints and feedback promptly, transforming dissatisfied customers into loyal patrons.
Manager
2 Years 8 Months- Streamlined daily operations to enhance efficiency in food preparation and service.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Monitored compliance with health and safety regulations to ensure a safe work environment.
- Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
- Analyzed sales trends to inform menu adjustments and drive revenue growth strategies.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Culinary Director
2 Years- Assisted culinary team in creating and implementing menu options to improve patient dining experiences.
- Supported the development and execution of nutrition programs tailored to meet residents' dietary needs.
- Facilitated enhancements in food service operations to boost efficiency and minimize waste.
- Guided kitchen staff in understanding food safety standards and best practices.
- Applied food safety protocols to uphold cleanliness and compliance with local health department regulations.
General Manager
4 Years- Assisted in daily operations to boost service efficiency and enhance customer satisfaction.
- Supported staff training initiatives to foster a culture of excellence.
- Aided in implementing cost-control measures to improve inventory management and reduce waste.
- Helped develop strategic vision and long-term planning for sustained business growth.
- Facilitated daily operations to improve service efficiency and customer satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelor of Science
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Customer relations
Inventory control
Training and development
Administrative skills
P&L management
Staff motivation
Customer retention
Timeline
General Manager
Applebees
09.2017 - 10.2019Read More
Manager
Texas Best Smokehouse
01.2015 - 09.2017Read More
Culinary Director
Hillcrest Rehabilitation Center
01.2013 - 01.2015Read More
General Manager
Applebees
01.2009 - 01.2013Read More
University of North Texas
Bachelor of Science
Read More