Heather Derrick
Kingfisher,OK
Summary
Proven leader and efficient problem-solver, I elevated customer service standards and minimized cash discrepancies at United Supermarkets. Skilled in cash handling and employee supervision, I successfully negotiated with vendors and enhanced team motivation, leading to rapid promotion. My approach consistently ensures operational excellence and superior service. A results-driven professional well-versed in team dynamics and operational support. Consistently contributes to process improvements and collaborative efforts, ensuring smooth workflow and high productivity. Known for strong organizational abilities and adaptability in meeting changing team needs.
Overview
2
2
years of professional experience
Work History
Front End Manager
United Supermarkets
01.2023 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Associate
Walmart
09.2022 - 12.2022
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
Cook
Oppa
07.2022 - 09.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
GED -
NMSU
Grants, NM06.2016
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Fraud prevention
- Cash Handling
- Cash Register Operation
- Run hand tools
- Paint
- Use a cocking gun
- Money Handling
- Team motivation
- Run electric pallet jacks
Timeline
Front End Manager
United Supermarkets
01.2023 - Current
Team Associate
Walmart
09.2022 - 12.2022
Cook
Oppa
07.2022 - 09.2022
GED -
NMSU