Heather DesChamps
Crewe,VA
Summary
Dynamic Direct Support Professional with a proven track record at Starke Behavioral Health Services, excelling in client support and safety monitoring. Skilled in implementing individualized treatment plans and fostering social skills development, I enhance community integration while ensuring compliance with regulations. Recognized for effective communication and critical thinking in achieving client goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Starke Behavioral Health Services
Crewe, VA
10.2023 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Monitored client behavior and reported changes to ensure safety and well-being.
- Facilitated group activities to enhance social skills and community integration.
- Trained new staff on best practices for client care and behavioral techniques.
- Maintained accurate documentation of client progress and incidents in compliance with regulations.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
MGB, Inc
Richmond, VA
04.2013 - 09.2023
- Led team to enhance customer support processes, improving response times and service quality.
- Developed training programs for staff, fostering skill development and operational effectiveness.
- Streamlined sales workflows, increasing collaboration between sales and customer support teams.
- Implemented CRM tools to track customer interactions, enhancing data accuracy and reporting efficiency.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Answered emails and calls (50-80+) per day.
- All scheduling for employees weekly.
Education
Nurse Aide -
Southside Virginia Community College
Keysville, VAHigh School Diploma -
Nottoway High School
Nottoway, VA 05.1998
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Appointment scheduling
- ADL support
- Goal setting
- Team collaboration
- Social skills development
- Safety monitoring
- Medical records management
- Transportation assistance
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Active listening
- Verbal and written communication
- Record keeping
- Client safety and first aid
- State regulations
- First aid and CPR
- Charting and documentation
- CPR certification
- Critical thinking
- Documentation and recordkeeping
- Certified in CPR/AED
- Vitals monitoring and documentation
- Clear communication
Certification
Team Lead and Management Skills Certification
Excel Training
Microsoft Word Training
Timeline
Direct Support Professional
Starke Behavioral Health Services
10.2023 - Current
MGB, Inc
04.2013 - 09.2023
Nurse Aide -
Southside Virginia Community College
High School Diploma -
Nottoway High School