Heather Deubner

• Promoted patient satisfaction with thorough explanations of procedures and treatment plans.
• Coordinated clinical research activities, contributing to advancements in healthcare knowledge and practice methods.
• Conducted preventive maintenance on medical equipment, extending its lifespan and reducing repair costs.
• Provided support in emergency situations, ensuring timely and effective patient care.
• Educated clients on the dangers of substance abuse and the benefits of sobriety through group workshops and one-on-one counseling sessions.
• Improved client outcomes through consistent monitoring, assessment, and documentation of progress in therapy sessions.
• Implemented relapse prevention strategies by identifying triggers, developing coping skills, and creating personalized action plans for each client''s unique situation.
• Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
• Enhanced patient engagement with culturally sensitive counseling techniques tailored to individual needs and goals.
• Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
• Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
• Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
• Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
• Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
• Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.
• Contributed to a multidisciplinary team by providing valuable insight for comprehensive care planning and decisionmaking.
• Maintained confidentiality of client information, adhering to ethical standards and legal requirements for the protection of sensitive data in a professional setting.
• Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
• Monitored client progress to make necessary adjustments for client success.
• Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Increased sales of promotional items by informing customers about current offers.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Enhanced shopping experience, provided product information and location assistance.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.