Heather DiNofa
Venice,USA
Summary
Dynamic and results-oriented Clinical Training Specialist with extensive experience in program design and delivery tailored for clinical staff and providers across multiple states. Successfully managed the training lifecycle for hundreds of employees within four Care Delivery Organizations and two major contracted provider groups at Optum, consistently achieving a 95% participant satisfaction rate and a 97% program completion rate. Expertise in developing compliant training content, collaborating effectively with subject matter experts, and enhancing organizational capacity through robust Train the Trainer initiatives. Committed to fostering a culture of continuous learning and improvement within clinical environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Clinical Training Specialist- MidAmerica Region
United Health Group, Optum
11.2021 - Current
- Directed and scaled clinical training programs across 10 active states and four Care Delivery Organizations, ensuring successful implementation and compliance across complex regional structures.
- Spearhead the design and execution of over 20 clinical training programs utilizing the ADDIE model, driving measurable improvements in employee performance metrics post-training.
- Delivered and managed high stakes certification training for over 300 clinical employees and providers, achieving a 95% participant satisfaction rate and a 15% performance improvement in related programs.
- Partnered with over a dozen Subject Matter Experts (SMEs) and 25 clinical resources to develop comprehensive content, maintaining 98% compliance with company and regulatory policy.
- Conducted over 200 “Train-the-Trainer” sessions, successfully expanding team expertise and increasing training delivery capacity by 40% to support large scale professional development programs.
Center Manager II
MedExpress Urgent Care
09.2018 - 11.2021
- Directed comprehensive clinical and business operations for two urgent care centers, strategically improving both business outcomes and clinical quality metrics.
- Recruited, developed, and led a team of over 50 clinical and administrative employees, implementing initiatives that reduced staff turnover by 15%.
- Managed all core administrative functions, including budget oversight, regulatory compliance, and performance reporting, ensuring seamless daily operations.
Radiologic Technologist /Preceptor / EHS Field Trainer
MedExpress Urgent Care
12.2016 - 09.2018
- Provided over 40 high quality radiologic and occupational health services while a day.
- Instructed incoming clinical staff on safety, compliance standards, and procedures, acting as a clinical preceptor and EHS field trainer to ensure rigorous operational readiness.
- Performed high-quality radiographic imaging to assist in accurate diagnosis and treatment planning.
- Maintained and operated advanced imaging equipment, ensuring compliance with safety protocols.
Certified Pharmacy Technician
Walgreens – Florida
08.2014 - 02.2016
- Supported Pharmacists in core operations, including prescription dispensing, inventory, and accurate data entry using pharmacy management systems.
- Ensured 100% compliance with HIPAA and other regulatory standards, rigorously upholding patient confidentiality and data integrity.
Registered Radiologic Technologist
MobileX USA – Pennsylvania
06.2005 - 06.2014
- Executed critical 24/7 diagnostic mobile imaging services (X-ray, EKG) across diverse care environments.
- Trained and mentored new technologists on procedure, safety, and image quality standards, establishing a consistent service level.
- Facilitated clear and timely communication between clinical staff and physicians to expedite patient diagnosis and treatment.
- Maintained accurate patient records and managed imaging documentation efficiently.
- Ensured patient safety and comfort during imaging processes through effective communication.
Education
Certificate - Radiologic Technology
West Reading Hospital & Medical Center
West Reading, PA09-2020
Skills
- Curriculum development and implementation
- Project management expertise
- Organizational leadership
- Expertise in EMR systems: Athena, eClinicalWorks, and DocuTAP
- Advanced proficiency in Microsoft Office, Excel, Adobe, Smartsheet, SharePoint
- Facilitation of adult education strategies
- Health care administration
- Created educational programs with Cornerstone, Oracle, and Elsevier
- Learning management systems
- Human resources
- Verbal and written communication
- Stakeholder management
- Employee coaching
Certification
- NDASA Certified Train-the-Trainer (Qualified Drug Test Collector)
- BLS- Basic Life Support Certification
Timeline
Senior Clinical Training Specialist- MidAmerica Region
United Health Group, Optum
11.2021 - Current
Center Manager II
MedExpress Urgent Care
09.2018 - 11.2021
Radiologic Technologist /Preceptor / EHS Field Trainer
MedExpress Urgent Care
12.2016 - 09.2018
Certified Pharmacy Technician
Walgreens – Florida
08.2014 - 02.2016
Registered Radiologic Technologist
MobileX USA – Pennsylvania
06.2005 - 06.2014
Certificate - Radiologic Technology
West Reading Hospital & Medical Center