Heather Diottavio
Lansdale,PA
Summary
Facilitated community outreach and networking initiatives to empower individuals in achieving personal goals through person-centered treatment and motivational interviewing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
RHD/Lower Merion Counseling Services
Bryn Mawr, PA
09.2025 - Current
- Achieved comprehensive case management plans that effectively addressed diverse client needs. Monitored client progress, resulting in enhanced support services. Collaborated with multidisciplinary teams, leading to improved service delivery outcomes. Facilitated communication between clients and external resources, enhancing overall support. Developed strategies that successfully addressed barriers impacting client success. Delivered crisis intervention and conflict resolution in high-pressure situations. Maintained accurate documentation of case notes and service plans, ensuring compliance. Conducted thorough assessments of client situations, identifying key issues and interventions. Adjusted case management strategies based on ongoing evaluations and new information. Empowered clients through education on available programs and services, enabling informed choices. Advocated for client rights with external agencies, ensuring fair treatment. Assisted clients in navigating housing, legal services, and public benefits, facilitating access to essential resources. Fostered communication with clients' families and support networks, enhancing the case management process. Participated in professional development opportunities, contributing to best practices in the field.
Direct Support Professional (DSP)/Assistant Supervisor
Access Services
Fort Washington, MD
05.2025 - 09.2025
- Provided direct care and support to individuals with disabilities to promote safety, well-being, and quality of life. Assisted in implementing individualized care plans tailored to clients' specific needs and goals. Supported clients in developing independent living skills, including budgeting, grocery shopping, and household chores. Helped individuals access community resources such as educational programs, employment opportunities, and recreational activities. Organized recreational activities and outings to encourage socialization and community engagement. Maintained accurate records of client progress, behaviors, incidents, and medical information. Responded to emergencies or crisis situations by following established protocols. Advocated for clients' rights and interests by addressing concerns or issues that arose. Built positive relationships with clients through active listening, empathy, and effective communication. Demonstrated cultural sensitivity while working with diverse populations, including various ethnicities, ages, and backgrounds. Collaborated with families and guardians to create personalized care plans aligned with individual needs and goals. Documented all interactions and observations accurately while maintaining client confidentiality. Implemented strategies to enhance independence in daily living skills, such as personal hygiene, meal planning, and household management.
CRS/Case Manager
The Council of Southeast Pennsylvania Inc.
Bristol, PA
09.2023 - 05.2025
- Provided support for individuals recovering from substance abuse. Developed personalized treatment plans based on each client's specific needs and objectives. Led group therapy sessions to create a supportive atmosphere for clients. Aided clients in building coping skills and strategies to prevent relapse. Tracked client progress and recorded observations accurately. Assisted clients in finding community resources for housing, employment, and education. Advocated for clients' rights within healthcare and legal systems. Maintained confidentiality of client information in compliance with HIPAA regulations. Participated in team meetings to review client progress and adjust treatment plans as necessary. Fostered a positive therapeutic environment through trust, respect, empathy, and cultural sensitivity. Conducted assessments to identify client needs for additional support. Attended training on evidence-based practices for addiction recovery. Employed motivational interviewing techniques to engage clients in treatment. Demonstrated strong interpersonal skills with diverse populations.
CRS/Case Manager
Northeast Family Healthcare
Quakertown, PA
08.2022 - 09.2023
- Provided support and assistance to individuals recovering from substance abuse. Developed individualized treatment plans based on each client's needs and goals. Led group therapy sessions to create a supportive environment for clients. Helped clients build coping skills and strategies to avoid relapse. Worked with healthcare professionals to coordinate care for clients. Monitored client progress and recorded observations accurately. Assisted clients in accessing community resources for housing, employment, and education. Advocated for clients' rights within healthcare and legal systems. Maintained confidentiality of client information in compliance with HIPAA regulations. Participated in team meetings to review client progress and adjust treatment plans. Fostered a positive therapeutic environment through trust, respect, and cultural sensitivity. Conducted assessments to identify client needs for additional support. Engaged reluctant clients in treatment using motivational interviewing techniques. Demonstrated interpersonal skills while working with diverse populations facing addiction challenges. Collaborated with community organizations to enhance resources for clients. Supported the development of relapse prevention plans for clients.
Education
Bachelor's - Social Work
Capella University
MinnesotaDiploma - undefined
BUXMONT EDUCATIONAL INSTITUTE
01.2000
Skills
- Case Management
- Motivational interviewing
- Behavioral health
- Group Facilitator
- Intake Experience
- Crisis intervention
- Problem-solving
- Case documentation
- Active listening
- Organization and multitasking
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Community outreach
- Treatment Planning
- MS office
- Referral coordination
- Resource management
- Case needs assessment
- Direct patient care
Certification
- CPR and First Aide Certified
- Certified Recovery Specialist
Timeline
Case Manager
RHD/Lower Merion Counseling Services
09.2025 - Current
Direct Support Professional (DSP)/Assistant Supervisor
Access Services
05.2025 - 09.2025
CRS/Case Manager
The Council of Southeast Pennsylvania Inc.
09.2023 - 05.2025
CRS/Case Manager
Northeast Family Healthcare
08.2022 - 09.2023
Diploma - undefined
BUXMONT EDUCATIONAL INSTITUTE
Bachelor's - Social Work
Capella University