Heather dominguez
parkville
Summary
Dynamic professional with a strong customer service focus, skilled in team development and inventory control. Proven ability to streamline operations and enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Manager
Arby's
Gardner, KS
08.2024 - Current
- Supervised team members during peak hours, ensuring efficient service and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained new employees on operational procedures and best practices for food safety.
- Facilitated daily staff meetings to communicate goals and address operational challenges.
Assistant Store Manager
Freddy's Frozen Custard & Steakburgers
Gardner, KS
11.2022 - 06.2024
- Supervised daily operations to enhance customer satisfaction and streamline service efficiency
- Trained and mentored staff on product knowledge and company policies
- Implemented inventory management practices to minimize waste and ensure product availability
- Developed employee schedules to optimize labor costs while meeting operational demands
- Monitored compliance with health and safety regulations, ensuring a safe environment for customers and staff
- Fostered a positive team culture by promoting collaboration and open communication among staff
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Lead Customer Experience Manager
Smiths Food And Drug
Los Alamos, NM
05.2014 - 07.2021
- Developed and implemented customer feedback systems to enhance service quality.
- Led cross-functional teams to optimize customer experience strategies across multiple channels.
- Analyzed customer data to identify trends and improve engagement initiatives.
- Trained and mentored staff on best practices in customer interaction and service excellence.
- Developed training programs for new hires, ensuring a consistent level of knowledge and skill across the team.
- Led a team of customer service representatives to exceed performance goals and maintain high levels of productivity.
- Managed daily operations while ensuring all policies and procedures were followed consistently by the team.
- Successfully resolved escalated customer complaints by employing active listening and problem-solving techniques.
- Streamlined processes for handling customer inquiries, leading to quicker response times and improved resolution rates.
Education
High School Diploma -
Harmon High School
2400 Steele Rd Kansas City, Ks 66106 05-2001
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Staff training and onboarding
- Inventory control
- Staff development
Timeline
Shift Manager
Arby's
08.2024 - Current
Assistant Store Manager
Freddy's Frozen Custard & Steakburgers
11.2022 - 06.2024
Lead Customer Experience Manager
Smiths Food And Drug
05.2014 - 07.2021
High School Diploma -
Harmon High School