Heather Duncan
Boyceville,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated and compassionate with 18+ year career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
House Supervisor
Mayo Clinic Health System
09.2021 - Current
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Provided emergency response during shifts and when on-call.
- Administered medications subcutaneously, orally and via IV.
- Reviewed clinical documentation to asses standards and quality of care.
- Established and maintained effective communication with staff, physicians and ancillary staff to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Assesses and prioritizes staffing as needed to maximize productivity and maintain staffing ratios.
- Supports staff throughout hospital, both in the Medical/Surgical/Progressive Care Units as well as in the Emergency Department with direct patient care.
- Collaborates with providers and staff to ensure proper and safe patient placement.
Registered Nurse
Mayo Clinic Health System
05.2005 - 09.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Education
Bachelor of Science - Nursing
Capella University
Minneapolis, MN06.2018
Associate of Science - Nursing
Chippewa Valley Technical College
Eau Claire, WI05.2006
Skills
- Crisis Response
- Emotional Support
- Staff Training
- Floor Assignments
- Electronic Medical Record Software (EPIC)
- Patient Education
- HIPAA Guidelines
- Detail Oriented, Well Organized
- Facility Oversight
- Determining Staffing Needs
- Excellent Communication Skills
- Blood Product Transfusion
Certification
- PALS - Pediatric Advanced Life Support
- BLS-Basic Life Support
- ACLS-Advanced Cardiac Life Support
- NRP-Neonatal Resuscitation Program
- TNCC-Trauma Nursing Core Course
Timeline
House Supervisor
Mayo Clinic Health System
09.2021 - Current
Registered Nurse
Mayo Clinic Health System
05.2005 - 09.2021
Bachelor of Science - Nursing
Capella University
Associate of Science - Nursing
Chippewa Valley Technical College
- PALS - Pediatric Advanced Life Support
- BLS-Basic Life Support
- ACLS-Advanced Cardiac Life Support
- NRP-Neonatal Resuscitation Program
- TNCC-Trauma Nursing Core Course
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