HEATHER DURRELL
Hudson
Summary
Experienced in customer service with specialization in client consultation and relationship management. Successfully managed appointment scheduling and client record maintenance while achieving operational excellence. Demonstrated ability to provide personalized care in fast-paced settings, contributing to improved client experiences.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Hilights Salon
03.2024 - Current
- Greet clients with a positive attitude and professional appearance.
- Managed phone calls, scheduled appointments, processed payments, and maintained client records.
- Multitasked in fast-paced work environment, delivering a wide array of services to clients.
- Tracked product inventory levels to ensure consistent stock availability for services.
- Works well independently or as part of a team.
Independent Cosmetologist
Independent Cosmetologist
08.2013 - 03.2024
- Enhanced sales performance by building strong client relationships, delivering individualized beauty care plans, and maintaining a positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets to ensure smooth operations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained cleanliness and sanitation of work areas, tools, and equipment to ensure a safe environment for clients.
Education
Certificate - Cosmetology
Pierre's School of Cosmetology
Caribou, MEAssociate of Arts -
University of Maine At Presque Isle
Presque Isle, MEHigh School Diploma -
Ashland Community High School
Ashland, MESkills
- Client Consultation
- Customer relations
- Customer focus
- Client Record Keeping
- Calendar management
- Time Management
- Multitasking skills
- Detail orientation
- Decision making
- Professional demeanor
- Communication skills
- Relationship management
- Positive energy
Timeline
Cosmetologist
Hilights Salon
03.2024 - Current
Independent Cosmetologist
Independent Cosmetologist
08.2013 - 03.2024
Certificate - Cosmetology
Pierre's School of Cosmetology
Associate of Arts -
University of Maine At Presque Isle
High School Diploma -
Ashland Community High School