Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mariana Moncivais

Laredo

Summary

Dynamic and dedicated licensed cosmetologist with a proven track record at JCPenney Salon, enhancing client satisfaction through personalized services and expert hair coloring techniques. Known for exceptional social skills and effective relationship building, I consistently increased salon revenue by upselling products and services while maintaining strict sanitation practices.

Professional with strong background in beauty and wellness, prepared for this role. Skilled in hair styling, makeup application, and skincare treatments. Known for collaboration and adaptability, ensuring team efficiency and client satisfaction. Reliable, creative, and committed to delivering exceptional results in fast-paced environment.

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Friendly Cosmetologist with 12 years of experience as a Licensed Cosmetologist. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.

Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Cosmetologist

JCPenney Salon
01.2024 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Applied makeup to clients for special occasions to meet requirements.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Cosmetologist

Steel Magnolias Salon
05.2021 - 01.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

Cosmetologist

Ulta Salon
12.2016 - 04.2021
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.

Medical Assistant

Dr. Fernando Sosa MD.P.A
02.2002 - 01.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Education

Cosmetologist - Cosmetologist

Laredo Beauty College
Laredo, TX
12-2015

Medical Assistant

Texas Careers
Laredo, TX
06-2002

High School Diploma -

Dr. Leo Cigarroa High School
Laredo, TX
05-2001

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Hair styling
  • Men and women haircuts
  • Customer consultation
  • Professionalism and ethics
  • Sanitation practices
  • Client consultations
  • Hair coloring and highlighting
  • Social media promotion
  • Client education
  • Client consultation
  • Hair coloring expertise
  • Product expertise
  • Waxing treatments
  • Hair conditioning and styling
  • Sales expertise
  • Relationship building
  • Product upselling
  • Sales and upselling
  • Cosmetology
  • Relationship building and management
  • Product and service explanations
  • Makeup artistry
  • Bleaching, dyeing, and tinting
  • Sanitation maintenance
  • Precision hair cutting
  • Selling and upselling
  • Facials and makeup applications
  • Product demonstrations
  • Facial massage techniques
  • Chemical texture services
  • Color matching master
  • Hair assessments
  • Advanced cosmetology trained
  • Beard trimming
  • Scalp treatments
  • Makeup application
  • Eyelash extensions
  • Hair coloring expert
  • Body hair removal
  • Braid trained
  • Makeup and skincare
  • Beauty tool sanitization
  • Adaptable to changing client needs

Certification

  • Certified Haircolorist - American Board of Certified Haircolorists (ABCH).
  • Permanent Makeup Artist License/Certification – Society of Permanent Cosmetic Professionals or state regulatory bodies where applicable.

Languages

Spanish
Full Professional

Timeline

Cosmetologist

JCPenney Salon
01.2024 - Current

Cosmetologist

Steel Magnolias Salon
05.2021 - 01.2024

Cosmetologist

Ulta Salon
12.2016 - 04.2021

Medical Assistant

Dr. Fernando Sosa MD.P.A
02.2002 - 01.2012

Cosmetologist - Cosmetologist

Laredo Beauty College

Medical Assistant

Texas Careers

High School Diploma -

Dr. Leo Cigarroa High School

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Mariana Moncivais