Heather Dye
Montevallo
Summary
Hardworking and dependable employee with four years of experience as a Shipping and Receiving specialist, and six years experience as a Customer Service Manager. Desires a growth-oriented role with opportunities to use resourceful approach, analytic skills, and hardworking mentality to expand skills and contribute to a company's success. Considered positive, ethical, and detail-oriented. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Blue Cross and Blue Shield of Alabama
Birmingham
09.2022 - Current
- Answered phone calls from members regarding inquiries or complaints.
- Assisted members with claims processing, benefit information, and addressing other insurance needs.
- Kept records of member interactions thoroughly recording details of inquiries.
- Resolved member issues promptly and courteously.
- Collaborated with colleagues from other departments in order to resolve member concerns quickly.
- Provided technical support for troubleshooting software applications used by customers.
- Mentored new member service representatives
Store Receiving Specialist
Walmart
Alabaster
06.2018 - 09.2022
- Used computer to generate shipping labels and interact with inventory database
- Identified and addressed non-conformance issues with materials
- Kept supplies organized and ready for shipping and receiving needs
- Resolved shortages and damages with thorough documentation and effective vendor relations
- Checked goods received against purchase orders or invoices
- Prepared materials for shipping, including packing, sealing, and labeling boxes
- Monitored employees and guests to prevent theft
- Transported items using forklifts and pallet jacks
- Assisted with tasks and work duties during slow periods to maintain team productivity
Customer Service Manager
Walmart
Alabaster
08.2015 - 06.2018
- Maintained customer satisfaction by handling complex escalated customer concerns
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Maximized employee performance with effective training and close mentoring
- Improved customer service team performance with thorough training and monitoring programs
- Covered expected demands by setting effective staff schedules and delegating assignments
Education
Jefferson State Community College
Birmingham, AlabamaUniversity of Montevallo
Montevallo, AlabamaSkills
- Customer service
- Oral and Written Communication
- Attentive to Detail
- Microsoft
- Excel
- Positive Attitude
- Fast Learner
- Creative
- Ability to multitask
- Professional communication
- Loss prevention
- Social perceptiveness
- Client relations
- Self-starter
- Good driving record
- Community engagement
- Coordination
- Data recording
- Open Minded
- Adaptive to Change
- Record Keeping
Timeline
Customer Service Specialist
Blue Cross and Blue Shield of Alabama
09.2022 - Current
Store Receiving Specialist
Walmart
06.2018 - 09.2022
Customer Service Manager
Walmart
08.2015 - 06.2018
Jefferson State Community College
University of Montevallo