Heather Dziedzic
Traverse City,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency among team members. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Director of HR/New Restaurant Opening Team
Honest Hospitality
04.2021 - 05.2023
- Handled HR tasks including compliance, recruitment, onboarding, offboarding, performance management.
- Handled payroll for 4 companies and 80+ team members
- Created systems design for new restaurant. Coordinated opening of The Burrow TC 120 seat restaurant
- Worked with team to design interior decorations to form a functional and beautiful workspace.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
Owner and Managing Partner
The Flying Noodle
12.2019 - 05.2023
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Discovered areas of improvement to lower costs and create repeat guests.
- Recruiting team members and cultivated a team with little turnover and strong skills.
- Working at the restaurant daily to ensure quality and alignment with our brand.
General Manager/Bartender
Mama Lu's
05.2017 - 03.2020
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Trained new staff in all front of house operations.
- Managed bar inventory and ordering.
Lead Server
Brimmer And Heeltap
05.2015 - 04.2017
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Created system and trained other team members.
- Curated a wine education program and maintained organization of wine inventory.
- Worked as a server in addition to managerial duties.
Nanny for Children Ages 1-2
Private Families
08.2015 - 08.2016
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Transported children to and from activities using personal or family vehicle.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Education
No Degree - Accounting And Business
Northwestern Michigan College
Traverse City, MIHigh School Diploma -
Suttons Bay High School
Suttons Bay, MI06.2005
Skills
- Conscientious and Detail-Oriented
- Professional Appearance
- Reliable and Responsible
- Warm and Friendly
- Hospitality service expertise
- Problem Resolution
- Team Player
- Department Oversight
- System Creation and Execution
Outdoors
Enjoy all things outside in all weather!
Timeline
Director of HR/New Restaurant Opening Team
Honest Hospitality
04.2021 - 05.2023
Owner and Managing Partner
The Flying Noodle
12.2019 - 05.2023
General Manager/Bartender
Mama Lu's
05.2017 - 03.2020
Nanny for Children Ages 1-2
Private Families
08.2015 - 08.2016
Lead Server
Brimmer And Heeltap
05.2015 - 04.2017
No Degree - Accounting And Business
Northwestern Michigan College
High School Diploma -
Suttons Bay High School
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