Heather E. Harlin
Lexington,KY
Summary
Experienced Assistant Store Manager and Store Manager with a proven track record in leadership, team development, and exceeding sales goals. Skilled in coaching and mentoring employees to drive performance and customer satisfaction. Adept at inventory control, scheduling, and operational management. Strong background in recruiting and building high-performing teams, with a focus on fostering positive work environments and professional growth. Known for strategic networking and relationship-building to drive business success.
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
Pandora
09.2022 - 03.2025
- - Led store team in achieving and exceeding sales goals using KPI tracking and performance analysis.
- - Coached and developed staff to ensure exceptional customer service and operational excellence.
- - Scheduled and managed staff shifts to optimize floor coverage and sales opportunities.
- - Trained new associates on product knowledge, sales techniques, and company policies.
- - Oversaw inventory control, stock replenishment, and loss prevention practices.
- - Maintained high visual merchandising standards aligned with brand guidelines.
Seasonal Contract Work
UPS
01.2021 - 11.2021
- - Scanned, sorted, and prepared packages for shipment and return.
- - Entered package data into the system, performed weight verification, and ensured accuracy.
Customer Care Representative / Billing & Reconciliation Specialist
Creative Lodging Solutions
01.2013 - 04.2020
- - Handled client lodging requests, early checkouts, and stay extensions.
- - Investigated billing discrepancies and overpayments.
- - Obtained customer approval for additional charges or initiated refund requests with hotels.
- - Coordinated hotel reservations and resolved payment issues to ensure client satisfaction.
Cash Application Specialist
Aramark
12.2016 - 03.2018
- - Applied payments to correct accounts and maintained accurate spreadsheets in Excel.
- - Researched unidentified payments and ensured timely posting.
- Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
Store Manager
Acceptance Now
05.2015 - 12.2016
- - Oversaw daily store operations, staffing, scheduling, and inventory control.
- - Recruited, trained, and supervised employees while fostering a positive team culture.
- - Analyzed sales trends and implemented strategies to exceed revenue and collection goals.
- - Managed customer relationships and resolved account issues.
- - Conducted performance reviews and disciplinary actions.
- - Handled financial reporting and ensured corporate compliance.
Customer Service Rep / Cash Applications
Lexington Clinic
01.2009 - 01.2013
- - Processed payments and resolved billing disputes.
- - Assisted patients with account inquiries and posted financial transactions accurately.
Assistant Manager / Sales Clerk
The Castle Jewelry & Pawn
06.1994 - 01.2009
- - Delivered high-impact sales performance in a fast-paced retail environment.
- - Trained and coached team members on customer engagement, sales techniques, and security protocols.
- - Opened and closed the store, handled cash drawers, and performed daily reconciliation.
- - Managed inventory intake, pricing, and merchandising to drive revenue growth.
- - Played a key role in achieving store targets, minimizing shrink, and maintaining customer satisfaction.
Title Clerk
Car Town KIA
01.2007 - 01.2008
- - Registered vehicles, processed tags and titles, and filed liens.
- - Assisted customers with vehicle documentation and compliance issues.
Billing Representative
Fiserv Health
01.2005 - 01.2006
- - Enrolled employees in insurance plans and managed premium payments.
- - Supported COBRA administration and maintained accurate billing records.
Accounting Assistant
Mom's Bookkeeping Service
01.2000 - 01.2004
- - Managed bookkeeping, payroll, and bank reconciliations for multiple retail locations.
- - Supported HR operations including employee onboarding and benefits tracking.
- - Prepared financial reports and ensured compliance with accounting standards.
Education
High School Diploma - undefined
Lafayette High School
Lexington, KY05.1996
Skills
- - KPI Management & Sales Performance
- - Team Coaching & Staff Development
- - Employee Recruiting & Onboarding
- - Strategic Networking & Relationship Building
- - Staff Scheduling & Shift Optimization
- - Proficiency in Microsoft Office
- - Inventory Control & Visual Merchandising
- - Customer Service Excellence
- - Store Operations & Loss Prevention
- Proficiency in Dayforce
Timeline
Assistant Store Manager
Pandora
09.2022 - 03.2025
Seasonal Contract Work
UPS
01.2021 - 11.2021
Cash Application Specialist
Aramark
12.2016 - 03.2018
Store Manager
Acceptance Now
05.2015 - 12.2016
Customer Care Representative / Billing & Reconciliation Specialist
Creative Lodging Solutions
01.2013 - 04.2020
Customer Service Rep / Cash Applications
Lexington Clinic
01.2009 - 01.2013
Title Clerk
Car Town KIA
01.2007 - 01.2008
Billing Representative
Fiserv Health
01.2005 - 01.2006
Accounting Assistant
Mom's Bookkeeping Service
01.2000 - 01.2004
Assistant Manager / Sales Clerk
The Castle Jewelry & Pawn
06.1994 - 01.2009
High School Diploma - undefined
Lafayette High School