Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Heather Eidemiller

Heather Eidemiller

Swartz Creek,MI

Summary

Detail-orientated, active listener with a a broad vocabulary of technical terms in legal, medical, business, and political areas. As a Closed Captioner for 10 years, achieved a high degree of accuracy at 98%-99% of live transcription and broadcast services in a wide variety of concentrations by a combination of voice transcription and keyboard typing. Experienced with researching difficult information to provide accurate information, and discerning multiple speakers with differing regional and worldwide accents.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Realtime Broadcast Captioner

Vitac
02.2014 - 03.2024
  • Closed and Broadcast Captioning/Transcription for live television newscasts, live television shows, live sports events, inside stadium captioning for live events, CART for college and grade school, church services, quarterly business financial calls, relay services, streaming platforms and webcasts for business and government meetings
  • Data research, data entry, document preparation and analysis, and staying informed of current events in U.S. and abroad for proper spelling and context
  • Conformed to detailed in-house style manual as well as specialized guidelines applying only to specific projects.
  • Software maintenance and preparation daily pertaining to scheduled events
  • Continual updating and maintenance of software and vocabulary entries
  • Self-training and testing for speed building and accuracy to maintain well over 225 words per minute for live events
  • Multi-tasking in fast-paced, technology-driven company using many different programs and platforms simultaneously.
  • Increased viewer comprehension by accurately captioning live news broadcasts and pre-recorded programs at a minimum of 98.5% accuracy.
  • Enhanced accessibility for deaf and hard-of-hearing audiences through precise real-time captioning services.

Online CSR

West At Home
05.2012 - 01.2014
  • Differing service lines based on Citrix-based software
  • Inbound client/customer calls, placing and tracking orders, with product information and research
  • Contact with delivery service, warehouse, or manufacturer for delivery date changes and updates
  • Maintaining clear and accurate records and notes on all accounts.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Part-time Clerical

Dependant Machine
01.2005 - 01.2008
  • Maintained customer accounts using Microsoft Word, Excel, and Quicken for orders and billing.
  • Faxing, filing, and office organization management
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

High School Supervisor

Novi Christian School
01.1999 - 05.2000
  • Assisting 30+ students set daily goals
  • Tutoring students and assisting with classroom work
  • Testing and grading in all subjects
  • Keeping High School Transcripts and Records
  • Overseeing classroom and behavioral issues
  • General student counseling
  • Keeping all information up-to-date in school computer system.

Secretary Assistant

Word of Life Ranch
10.1996 - 05.1998
  • Answering Phones
  • Filing
  • Transcribing Dictation
  • Producing/ Assembling Bulk Mailings through camp computer system
  • Data Entry.

Education

General Studies - Nursing, Psychology, Social Work

Mott Community College
Flint, Mi

Closed Captioning - Voice Transcription

College of Court Reporting
Hobart
12.2013

Skills

  • Data Entry
  • Speech Recognition
  • Customer Service
  • Accuracy and Precision
  • Adaptability and Flexibility
  • Attention to Detail
  • 80 wpm Typing Speed
  • Legal Terminology
  • Medical Terminology

Certification

Phlebotomy

References

References available upon request.

Timeline

Realtime Broadcast Captioner

Vitac
02.2014 - 03.2024

Online CSR

West At Home
05.2012 - 01.2014

Part-time Clerical

Dependant Machine
01.2005 - 01.2008

High School Supervisor

Novi Christian School
01.1999 - 05.2000

Secretary Assistant

Word of Life Ranch
10.1996 - 05.1998

General Studies - Nursing, Psychology, Social Work

Mott Community College

Closed Captioning - Voice Transcription

College of Court Reporting

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Heather Eidemiller