Heather Eitner
Slatington,PA
Summary
Supported fast-paced work by adapting quickly to changing daily needs.,Assisted customers with attention to detail and strong work ethic.,Looked for ways to improve processes and raise customer satisfaction.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Production crew chief
JR Peters, Inc.
01.2020 - 08.2023
- I ran a production line, managed people and perform daily tasks, I complete paperwork for the production run each day. I also maintain the machines I run. I am very mechanically inclined.
Auto Estimator
Gerber Collision & Glass
09.2023 - 03.2026
- I started here as an Estimator in training but have since got my appraiser license. I am willing to learn more and have been around the car business my whole life. I previously worked for Snap On Tools, Roger’s Auto Parts, Lehigh Valley Auto Parts as well, and grew up in the garage helping my father restore old vehicles, to present day.
Poker Dealer
Wind Creek Casino
06.2010 - 11.2019
- Greeted customers upon entrance.
- Monitored customers for cheating scams and suspicious variations in play.
- Exercised discretion in handling challenging conflicts and cheating situations.
- Instructed guests in gameplay and encouraged betting to keep games profitable.
- Managed accurate chip and cash transactions for players.
- Completed proper payouts on each game to comply with gaming rules.
- Regularly inspected the game's cards, dice or equipment to verify their condition.
- Controlled gaming cards and equipment to run successful poker games.
- Learned and applied special rule variations at the establishment's poker tables.
- Exchanged paper currency for playing chips or coin money.
Retail Salesman
Snap on tools
01.2002 - 06.2010
- Escorted customers to appropriate merchandise.
- Handled cash and credit transactions expertly, giving correct change and processing orders.
- Determined needs and advised customers on purchases.
- Resolved customer issues effectively.
- Explained basic product features and promotions to customers.
- Interacted with customers, providing information and top-notch customer service.assisted customers in purchasing tools and made repairs to broken tools
Sales/Delivery
Lehigh Valley Auto Parts
08.1999 - 01.2002
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Unboxed and restocked merchandise into attractive displays.
- Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Planned efficient sales routes to maximize the number of customers served and incoming revenue.
- Interacted professionally with customers.
Education
High School Diploma -
Lehigh County Community College
Schnecksville PaHigh School Diploma - undefined
Northern Lehigh High School
Slatington, PA01.1989
Skills
- Punctual, Communication skills, Multitasking, Time management, Strong work ethic, Leadership skillsCustomer service skills (10 years)
- Mechanically inclined can use hand tools well
- Customer service
- Very fast learner follows instructions well
- Organizational skills
- Work ethic
Personal Information
Driving License: Driver's License
Certification
Driver's License, Auto Estimatics 3000 certificate of completion, Vale National Training Center, Motor vehicle physical appraiser license, February 2023 to June 2024, I passed the state exam on Feb 8, 2024., PA motor vehicle physical damage appraiser series 16-20 course, February 2024 to Present, I took my course online thru Insurance Schools.com, Bartender License, RAMP certified
Additional Information
I am very knowledgeable in and around the garage. I have been working on and around vehicles for a long time. With my history of working at the auto parts store and driving the Snap on truck, I have gained a lot of knowledge and I am willing to learn more.
Timeline
Auto Estimator
Gerber Collision & Glass
09.2023 - 03.2026
Production crew chief
JR Peters, Inc.
01.2020 - 08.2023
Poker Dealer
Wind Creek Casino
06.2010 - 11.2019
Retail Salesman
Snap on tools
01.2002 - 06.2010
Sales/Delivery
Lehigh Valley Auto Parts
08.1999 - 01.2002
High School Diploma - undefined
Northern Lehigh High School
High School Diploma -
Lehigh County Community College