Heather Elkins
Salyersville,KY
Summary
Proven leader and effective Crew Trainer at McDonald's, I excel in customer service and employee training, enhancing team performance and customer satisfaction. Skilled in POS systems and workplace safety, I have a track record of developing comprehensive training programs and improving operational efficiency.
Overview
18
18
years of professional experience
Work History
Crew Trainer
McDonald's
Salyersville, KY
11.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Baker
McDonalds
Salyersville, KY
02.2016 - 08.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Shift Manager
Arby's Restaurant
Salyersville, KY
04.2006 - 02.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
NA
Skills
Customer Service
Employee Training
Cash Handling
Team Leadership
Workplace Safety
Cleaning and sanitation
POS Systems
Timeline
Crew Trainer
McDonald's
11.2021 - Current
Baker
McDonalds
02.2016 - 08.2020
Shift Manager
Arby's Restaurant
04.2006 - 02.2009
NA