HEATHER ELLIS
Clermont
Summary
Trustworthy Dog Groomer with 25+ years of experience maintaining animal wellbeing through attentive care. Passionate about making every pet look its best. Professional and cheerful when communicating with visitors, volunteers and other staff. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Maintains display cases to drive sales.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pet Supermarket Inc.
Orlando, FL
02.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated promotional events, driving increased foot traffic and sales revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Owner/Groomer
Cute and Fluffy Pet Grooming
Clermont, Florida
06.2014 - Current
- 25+ Yrs exp
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Grooming all dog breeds including cats
- Making Appointments
- Billing & cashier
- Trained and mentored staff in grooming techniques and customer service best practices.
- Established operational procedures to enhance grooming efficiency and client satisfaction.
- Developed marketing strategies to increase client base and promote services effectively.
- Oversaw scheduling to optimize workforce utilization and improve service delivery times.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Character Performer
Walt Disney World
Orlando, Florida
08.2003 - 04.2025
- Bringing Magic to guest from all over the world
- Delivered engaging character experiences to guests, enhancing park atmosphere.
Baker
Publix
Kissimmee, Florida
07.2011 - 12.2011
- Prepared ingredients for each upcoming day's production schedule.
- Used approved recipes and established methods to meet bakery specifications.
- Met daily demand for fresh breads, cakes and pastries.
Education
High School -
Mac Arthur High School
Levittown, NY06.2000
Certification - Small Animal Care
Boces Vactional School
Westbury, NY06.2000
Skills
- Organization skills
- Retail operations
- Animal Care
- Problem-solving
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Stock management
- POS systems
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Pastry and Baking
- La Cordon Blu, Orlando, Fl, May 2011
Timeline
Assistant Store Manager
Pet Supermarket Inc.
02.2025 - Current
Owner/Groomer
Cute and Fluffy Pet Grooming
06.2014 - Current
Baker
Publix
07.2011 - 12.2011
Character Performer
Walt Disney World
08.2003 - 04.2025
Certification - Small Animal Care
Boces Vactional School
High School -
Mac Arthur High School