Heather Elmer
Orem,UT
Summary
Dynamic Account Manager with proven success at ROI Solutions Inc., skilled in effective negotiation and client retention tactics. Recognized for enhancing customer satisfaction through tailored solutions and financial insights, leading to significant account growth. Adept at fostering relationships and implementing strategies that drive revenue and improve service delivery.
Overview
30
30
years of professional experience
Work History
Customer Account Specialist
Signarama Orem
03.2020 - Current
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Used CRM and Excel to keep accurate records pertaining to inventory and account notes.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Account Manager, Inside Sales
ROI Solutions Inc.
09.2018 - 03.2020
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Temporary Staff Employee
Nexeo Solutions
01.2015 - 09.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Automotive Salesperson
Riverton Chevrolet
12.2012 - 10.2015
- Worked to build relationships with customers and built potential for additional sales.
School Bus Driver
Jordan School District
12.2006 - 06.2012
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Physical Therapy Assistant
Westwood Physical Therapy
03.2002 - 03.2006
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
CNA and Physical Therapy Aide
Cottonwood Hospital
09.1995 - 03.2002
- Assisted patients with daily living activities, promoting independence and dignity.
Education
Associate of Applied Science - Sports Medicine
Utah Career College/Broadview University
West Jordan, UTBachelor of Science - Sport And Exercise Science
University of Minnesota
Minneapolis, MN06-2014
Skills
- Effective negotiation
- Client retention tactics
- Industry knowledge
- Financial insight
Timeline
Customer Account Specialist
Signarama Orem
03.2020 - Current
Account Manager, Inside Sales
ROI Solutions Inc.
09.2018 - 03.2020
Temporary Staff Employee
Nexeo Solutions
01.2015 - 09.2018
Automotive Salesperson
Riverton Chevrolet
12.2012 - 10.2015
School Bus Driver
Jordan School District
12.2006 - 06.2012
Physical Therapy Assistant
Westwood Physical Therapy
03.2002 - 03.2006
CNA and Physical Therapy Aide
Cottonwood Hospital
09.1995 - 03.2002
Associate of Applied Science - Sports Medicine
Utah Career College/Broadview University
Bachelor of Science - Sport And Exercise Science
University of Minnesota
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