Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffiany Mazyck

Wake Forest,NC

Summary

Dedicated professional seeking a role in a reputable organization to leverage a diverse skill set in a growth-oriented, positive environment. Proficient in technology adaptation and adept at managing confidential information with flexibility and professionalism. Experienced in optimizing operational processes, driving efficiency through strong analytical skills, effective communication, and project management expertise. Known for fostering team collaboration, problem-solving, and contributing to strategic organizational outcomes.

Overview

8
8
years of professional experience

Work History

NATIONAL ACCOUNT DATA VALADATION SPECIALIST

GFL Environmental
10.2024 - Current
  • Follow all company policies and procedures to deliver quality work.
  • Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborate with cross-functional teams to achieve project goals on time and within budget.
  • Implement new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Champion the adoption of new software tools that streamlined workflows across multiple departments.
  • Analyze sales data to identify trends and adjust marketing strategies accordingly.
  • Implement customer feedback system to inform product development.
  • Improve team collaboration by initiating regular strategy meetings.
  • Negotiate with suppliers to reduce material costs, improving profit margins.
  • Restructure customer service process, ensuring quicker response times.
  • Increase efficiency by automating routine tasks with software solutions.
  • Collect, arrange, and input information into database system.
  • Gather, organize and input information into digital database.
  • Conduct regular reviews of operations and identified areas for improvement.
  • Devise and implement processes and procedures to streamline operations.
  • Create and manage project plans, timelines and budgets.
  • Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provide reporting for forecast analysis and ad-hoc reporting in support of decision-making.


Business Operations Coordinator II

American Red Cross
01.2024 - 10.2024
  • Performed general administrative duties such as maintaining and collecting data, coordinating the provision of organizational services (i.e. purchasing, supplies, catering, copying/printing), coordinating unit mail and communication flow, assisting in expenditure tracking and budget preparation.
  • Managed front desk volunteers across the region including providing updated information and training. Be the physical front desk backup for the Indianapolis office for planned and unplanned vacancies.
  • Supported coordination of activities of the facility, establish work procedures, develop relationships with new vendors, analyze data to inform future decisions, achieve objectives set forward by management, and meet with other divisions to discuss shared services.
  • Provided training to volunteers to handle the administrative transactions necessary for the business, ensuring that their efforts are well-coordinated with the strategic business goals.
  • Supported planning and preparation for events including the training volunteers to prepare insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol.
  • Assisted staff in use of business software application systems and support the escalation for regional phone and computer issues.
  • Screened telephone and office callers and resolve routine inquiries. Answer routine requests and direct others to supervisor, appropriate staff member or another office.
  • Relieved other administrative staff in the unit during temporary absences.
  • Contributed to the development of long-term strategic plans by analyzing market trends and competitive landscapes.
  • Implemented performance metrics to track progress towards company goals, identifying areas for improvement.

Project Finance Assistant II

HNTB
01.2022 - 01.2024
  • Assisted with Quotation planning through HNTB PM system set up activities, including cost codes and other general project information in alignment with contract requirements using standard accounting codes and procedures.
  • Transferred quotations into client templates and QC final review of sales price.
  • Transferred quotations into project budgets and assisted with routine maintenance of project budgets in project accounting system, including project/task status updates, project contract information, project assignee adjustments, and fee adjustments.
  • Performed baseline and periodic updates to gross margin calculations with information provided by the project team.
  • Provided system generated and system based financial information related to project and client profitability, payment histories, sales amounts, and other project accounting data as needed.
  • Coded project costs, sub consultant costs, expense report receipts, vendor invoices with appropriate project accounting codes conforming to standard procedures and contractual requirements to ensure proper entry into HNTB's financial system.
  • Prepared and updated billing notes based on feedback from the project team.
  • Provided additional math checks and back up information confirmation related to the billing (accounts receivable) portion of the monthly invoice preparation process.
  • Provided various financial reporting to various project owners on a daily, weekly, monthly and quarterly basis as established with project teams.
  • Performed routine adjustments/improvements to those (mostly Excel) based reports on an as requested basis.
  • Performed labor corrections and accounts payable adjustments as identified by the local offices or the Enterprise Operations Cash Management group.
  • Assisted with monthly (as needed) DBE and sub consultant reporting, other contractual reporting, insurance certificates, project filings, etc.
  • Generated, stored, distributed, file maintained, and updated ad hoc project accounting reports, documents, etc.
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.

Esthetician

T Squared Aesthetics Spa LLC
01.2020 - 01.2024
  • Worked with guests to understand their long and short- term skincare goals, provide education about basic science and care techniques.
  • Communicated with guests via phone and email to set up appointments, memberships, and upgrades.
  • Performed standard skincare procedures to improve skin quality and complexion.
  • Performed extensive evaluation and analysis of guest’s skin to offer recommendations.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Account Resolution Specialist III

Wells Fargo
04.2017 - 01.2022
  • Partnered with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation: negotiate for full payment or create terms for repayment.
  • Consistently learned and applied operational policies and State & Federal regulations governing collection practices.
  • Had structured workdays with all calls monitored for quality and accuracy; demonstrated strong organizational and time management skills, to achieve department productivity metrics.
  • Completed other duties as assigned by leadership.
  • Worked in professional, customer-centric, and high-volume environment; taking inbound calls; making outbound calls utilizing an auto dialer or direct dial system to initiate customer contact and determine reason for delinquency and to obtain payment commitment.
  • Mitigated risk by adhering to all policies and procedures, as well as local, state and federal regulations.
  • Handled most complex escalated collection inquiries and issues and assisted with compiling statistical reports and other special projects.
  • Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
  • Collaborated with cross-functional teams to identify root causes of customer complaints and develop solutions.

Education

Esthetics License -

Wake Technical Community College
Raleigh, NC
01.2020

BS - Criminal Justice

Virginia Commonwealth University
Stafford, VA
01.2009

Skills

  • Effective communication
  • Collaborative teamwork
  • Technical software skills
  • Detail-oriented approach
  • Adaptability to change
  • Effective time management
  • Strong work ethic
  • Client support
  • Project coordination
  • Innovative thinking
  • Process optimization
  • Strategic corporate communications
  • Clear communication
  • Strong verbal and written communication
  • Relationship management
  • Sales process optimization
  • Operational efficiency management
  • Customer service
  • Employee onboarding
  • Team leadership
  • Effective public speaking
  • Long-term strategic planning
  • Inspiring leadership
  • Employee onboarding
  • Project coordination
  • Financial budgeting
  • Data organization
  • Data analysis expertise
  • Effective negotiation
  • Strategic partnership development
  • Fundamental accounting principles
  • Budget oversight
  • Proficient in Microsoft Office
  • Contract administration
  • Effective relationship building
  • Data-driven financial decision-making
  • Contract management
  • Effective time management
  • Analytical problem-solving
  • Detail-oriented approach
  • Analytical problem-solving

Timeline

NATIONAL ACCOUNT DATA VALADATION SPECIALIST

GFL Environmental
10.2024 - Current

Business Operations Coordinator II

American Red Cross
01.2024 - 10.2024

Project Finance Assistant II

HNTB
01.2022 - 01.2024

Esthetician

T Squared Aesthetics Spa LLC
01.2020 - 01.2024

Account Resolution Specialist III

Wells Fargo
04.2017 - 01.2022

BS - Criminal Justice

Virginia Commonwealth University

Esthetics License -

Wake Technical Community College

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