Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Heather Esterbrook

Phoenix,AZ

Summary

Facilitated effective communication with customers to address inquiries and resolve issues efficiently. Committed to continuous learning and professional development to enhance expertise. Actively pursued opportunities for skill enhancement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cleaning Crew

Mission critical clean
Phoenix, AZ
12.2025 - 03.2026

Oversaw 4 groups of cleaning operations at construction sites, ensuring safety and organization.

Shift Leader

Taco John's
Des Moines, IA
01.2024 - 11.2025
  • Took orders handled nightly money deposits. closed the store. Did food prep and worked on the food line. Cash handling experience

Assistant Manager

Dollar Tree
Phoenix, AZ
04.2023 - 12.2023
  • Assign daily tasks to associates during scheduled shift. Handle deposit and count safe/cash registers.
  • Did daily mark downs and damages as well as stocking. Close the store and did nightly deposit. Opened the store as well

Sales Associate

AT&T by Cell Shop
Phoenix, AZ
10.2022 - 03.2023
  • Signed customers up for phone services. Converted Upgrades to new lines. High performance level in commission sales. Opened the store and closed the store. Performed manager duties as well as entering sales and counting deposit and phone and accessory inventory

Guest Service Associate

Woodspring Suites
Phoenix, AZ
02.2022 - 10.2022
  • Check guest in/out. Handle paperwork. Deal with guest upon request. Work overnight on call. Very good with computers

Chipotle Crew Member

Chipotle Mexican Grill
Phoenix, AZ
03.2022 - 10.2022
  • Prepped and fried hard shells and tortilla chips for the mid day shift.

Server/Waiter

Olive Garden
Phoenix, AZ
09.2021 - 01.2022
  • Served guest and took orders. Ran food. Very quick and tentative to guest and their request's. Capable of taking full parties at restaurant. Cleaned and stocked assigned station duties during shift rolled silverware

Guest Service Associate

Best Western
Ankeny, IA
01.2021 - 09.2021
  • Guest services, did some housekeeping. Overnight audit.

Server/Waiter

Perkins Restaurants & Bakery
Des Moines, IA
03.2020 - 12.2020
  • Took orders served food handled customers. Cleaned tables. Prepped food

Server/Waiter

Holiday Inn
Des Moines, IA
02.2018 - 02.2020
  • Cleaned rooms, made beds, restocked. Cleaned stay overs

Education

High School Diploma - General Education

Hoover High School
Des Moines, IA
05.2014

Skills

  • Conducted thorough reviews and audits to maintain high levels of detail-oriented work
  • Maintained cleanliness and organization of motel facilities while addressing guest inquiries and concerns promptly
  • Achieved high guest satisfaction ratings through effective management of hospitality services over six to ten years Enhanced operational workflows that resulted in improved service delivery Cultivated strong relationships with guests to promote loyalty and repeat business
  • Managed route planning and vehicle maintenance to optimize delivery efficiency and reliability
  • Facilitated communication with guests to provide information on hotel accommodations and amenities
  • Managed staff performance and development to foster a productive work environment
  • Coordinated team efforts to provide effective assistance and meet client needs

Certification

  • Non-CDL Class C
  • Driver's License

Languages

English

Timeline

Cleaning Crew

Mission critical clean
12.2025 - 03.2026

Shift Leader

Taco John's
01.2024 - 11.2025

Assistant Manager

Dollar Tree
04.2023 - 12.2023

Sales Associate

AT&T by Cell Shop
10.2022 - 03.2023

Chipotle Crew Member

Chipotle Mexican Grill
03.2022 - 10.2022

Guest Service Associate

Woodspring Suites
02.2022 - 10.2022

Server/Waiter

Olive Garden
09.2021 - 01.2022

Guest Service Associate

Best Western
01.2021 - 09.2021

Server/Waiter

Perkins Restaurants & Bakery
03.2020 - 12.2020

Server/Waiter

Holiday Inn
02.2018 - 02.2020

High School Diploma - General Education

Hoover High School
Heather Esterbrook