Heather Evans
Barco,NC
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Borderstation subs and more
Moyock, North Carolina
12.2019 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Currituck High School
Currituck, NC06-2007
Skills
- Branding
- Advertising and marketing
- Sales
- Succession planning
- Team player
- Efficient multi-tasker
- Leadership and team building
- Administrative skills
- Employee scheduling
- Staff management
- Data review
- Effective leader
- Customer experiences
- Staff supervision
- Staff training/development
- Team training and development
Certification
- Servesafe certified.
Timeline
General Manager
Borderstation subs and more
12.2019 - Current
Currituck High School