Heather Falk
Summary
Admin specialist with over 29 years of customer service experience within the retail industry. I possess excellent time management and organizational skills and am looking to further my knowledge and experience within management. I aim to improve my team and myself in all aspects of the workplace.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Receiving Clerk
Save Mart
01.1997 - 04.2016
- Responsible for receiving all merchandise shipped to the store.
- Managed store to vendor relationships and ensured vendors followed store policy
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded and departmentalized pallets and deliveries and organized products in warehouse.
- Monitored and managed stock levels of goods to verify availability of products.
- Utilized forklift to transport pallets of goods to and from warehouse.
Scan Coordinator
Save Mart
04.2016 - 10.2021
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Coaching and training back up clerks
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
Center Store Manager
Save Mart
10.2021 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Planning and directing day to day operations.
- Store wide order management.
Education
GED -
Sparks High School
Sparks, NV06.1995
Skills
- System Implementation
- Active Listening
- Customer Service
- Organization
- Recordkeeping Strengths
- Problem-Solving Ability
- Administrative and Office Support
- Strategic Planning
Certification
- PITT Certified
- Alcohol Awareness License
Timeline
Center Store Manager
Save Mart
10.2021 - Current
Scan Coordinator
Save Mart
04.2016 - 10.2021
Receiving Clerk
Save Mart
01.1997 - 04.2016
GED -
Sparks High School
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