Heather Fattig
Steamboat Springs,CO
Summary
Sociable Server offering 20+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Yampa Valley Ice House
Steamboat Springs, CO
06.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Bartender/Server
Oneils Tavern
Steamboat Springs, CO
10.2019 - 06.2023
- Served food and beverages to patrons and confirmed complete orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Restaurant Bar Manager
Steamboat Smokehouse
Steamboat Springs, CO
05.2016 - 10.2019
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Certification
Tips Certified 08/23/2021
ID# 5538249
Timeline
Bartender/Server
Yampa Valley Ice House
06.2023 - Current
Bartender/Server
Oneils Tavern
10.2019 - 06.2023
Restaurant Bar Manager
Steamboat Smokehouse
05.2016 - 10.2019
Similar Profiles
Jeffrey HublerJeffrey Hubler
Food Runner at Yampa River Ice HouseFood Runner at Yampa River Ice House
Ninotchka LizardiNinotchka Lizardi
Customer Banking Specialist at Yampa Valley BankCustomer Banking Specialist at Yampa Valley Bank
Courtney AndersonCourtney Anderson
Registered Nurse, Special Care Nursery at Yampa Valley Medical CenterRegistered Nurse, Special Care Nursery at Yampa Valley Medical Center
Alex ChapmanAlex Chapman
Pet Sitter at Family Friends With PetsPet Sitter at Family Friends With Pets
Daniel McNerneyDaniel McNerney
Bell/Valet Attendant at Steamboat GrandBell/Valet Attendant at Steamboat Grand