Samuel Villegas
Pottstown,PA
Summary
Dynamic and service-oriented professional with extensive experience at Firebirds Wood Fired Grill, excelling in mixology and bar restocking. Proven ability to enhance customer satisfaction through excellent judgment and complaint resolution. Recognized for maintaining high standards of health code compliance while efficiently managing high-volume service during peak hours.
Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase.
Reliable Car Detailer skilled in engine cleaning and exterior waxing. Talented in working closely with team members to detail large fleets of trucks, SUVs and luxury cars.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Server
Firebirds Wood Fired Grill
09.2024 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Online Grocery Associate
Walmart
05.2023 - 08.2024
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Outback Steakhouse
04.2022 - 04.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Auto Detailer
HasE Cars
10.2021 - 04.2022
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Shined vehicle windows and windshields to remove water spots.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Washed cars and trucks daily for auto dealership.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Overnight Associate
Home Depot
02.2021 - 10.2021
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Groundsman Helper
J & L Tree Service
01.2020 - 04.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Assisted with irrigation system maintenance and repair.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Maintained gardening tools by replacing blades and fluids.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Inspected gardens for pests, weeds and diseases.
Education
High School Diploma -
Pennridge High School
Perkasie, PA01-2020
Skills
- Health codes compliance
- Basic accounting
- Safe service compliance
- Mixology
- Bar restocking
- Order management
- Ordering bar supplies
- Excellent judgment
- Service-oriented mindset
- Hospitality and accommodation
- Barcode scanning
- Data entry proficiency
- POS system operation
- Complaint resolution
- Shelf stocking
- Maintaining displays
- Hostess support
- Order delivery practices
- Daily specials memorization
- Table resetting
- Food inspection
- Team member support
- Upholstery maintenance
- Safe chemical usage
- Detailing equipment
- Fabric treatment
- Automotive detailing
- Pre-wash applications
- Exterior waxing
- Chemical handling
Certification
- Forklift License
- Electric Ladder Certification
- ServSafe Certification
- RAMP Certification
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Firebirds Wood Fired Grill
09.2024 - Current
Online Grocery Associate
Walmart
05.2023 - 08.2024
Server
Outback Steakhouse
04.2022 - 04.2023
Auto Detailer
HasE Cars
10.2021 - 04.2022
Overnight Associate
Home Depot
02.2021 - 10.2021
Groundsman Helper
J & L Tree Service
01.2020 - 04.2021
High School Diploma -
Pennridge High School
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