Heather Fellers
Bunker Hill,WV
Summary
Motivated delivery driver and housekeeper with a proven track record of maintaining cleanliness and resolving customer concerns. Strong organizational skills and a positive attitude contribute to consistently high service quality.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Domino's Pizza
Inwood, WV
10.2024 - Current
- Delivered food orders promptly and accurately to ensure customer satisfaction.
- Collaborated with team members to streamline order processing and enhance service speed.
- Resolved customer complaints professionally, maintaining high standards of service excellence.
- Delivered packages to customer doorsteps and business offices.
- Maintained cleanliness and organization of delivery vehicle for safety and efficiency.
- Communicated effectively with customers to confirm order details and address any concerns.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Managed cash transactions accurately during delivery, ensuring proper handling of payments.
Housekeeper
Fairfield By Marriott
Martinsburg, WV
04.2022 - 08.2024
- Supervised cleaning staff to maintain high standards of cleanliness and guest satisfaction.
- Implemented efficient cleaning procedures to optimize workflow and reduce turnaround time.
- Trained new employees on housekeeping protocols and safety measures.
- Conducted regular inspections to ensure compliance with quality standards and hotel policies.
- Collaborated with front desk staff to address guest requests promptly and effectively.
- Enhanced guest experience by promptly resolving complaints related to room cleanliness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Housekeeper
Comfort Inn & Suites
03.2020 - 01.2022
- Developed inventory management system for housekeeping supplies, reducing waste and costs.
- Maintained equipment and tools, ensuring operational readiness and safety compliance.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Education
High School Diploma -
High School Diploma -
Musselman High School
Inwood, WVSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
Timeline
Delivery Driver
Domino's Pizza
10.2024 - Current
Housekeeper
Fairfield By Marriott
04.2022 - 08.2024
Housekeeper
Comfort Inn & Suites
03.2020 - 01.2022
High School Diploma -
High School Diploma -
Musselman High School