Heather Fender
Harpersferry
Summary
Detail-oriented Medical Assistant skilled in patient scheduling, diagnostic testing, and insurance processing. Committed to optimizing patient flow and ensuring timely access to care.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Medical Assistant
Frederick Gastroenterology Associates
Frederick
02.2016 - Current
- Managed patient scheduling and appointment confirmations to optimize patient flow.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Coordinated referrals to specialists within gastroenterology network to ensure timely patient access to care.
- Processed insurance claims and verified patient coverage to facilitate reimbursement and minimize delays.
- Performed EKGs, spirometry tests, audiograms, and various diagnostic tests.
- Submitted insurance claims forms accurately to comply with regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
GNA
REEDERS MEMORIAL HOME
Boonsboro
03.2013 - 02.2016
- Monitored and recorded vital signs and health observations regularly.
- Communicated effectively with team members regarding resident care plans.
- Assisted residents with daily living activities and personal care needs.
- Utilized proper body mechanics when performing patient lifts or transfers.
- Monitored fluid intake, output levels and reported changes to RNs, MDs.
- Helped maintain a safe environment by following established protocols.
- Documented resident progress and care in compliance with regulations.
CNA
Homewood At Crumland Farms
Frederick
01.2013 - 03.2013
- Ensured accurate, timely patient records and updated healthcare team on patient status to facilitate informed care decisions.
- Assisted residents with daily living activities by serving meals, feeding, and safely positioning patients to enhance comfort and well-being.
- Moved residents safely between rooms and common areas in facility.
- Responded promptly to patient call lights and requests to provide timely support and improve patient satisfaction.
Education
High School Diploma -
BRUNSWICK HIGH SCHOOL
Brunswick, MD06-2011
Frederick Community College
Frederick, MDSkills
- Patient care
- Diagnostic testing
- Patient scheduling
- Referral coordination
- Insurance processing
- Exam room preparation
- Problem solving
Certification
- CNA/GNA CERTIFICATION
Timeline
Medical Assistant
Frederick Gastroenterology Associates
02.2016 - Current
GNA
REEDERS MEMORIAL HOME
03.2013 - 02.2016
CNA
Homewood At Crumland Farms
01.2013 - 03.2013
High School Diploma -
BRUNSWICK HIGH SCHOOL
Frederick Community College