Heather Fincham

• Greeted patients, scheduled appointments and maintained records and accounts.
• Called patients to remind of upcoming appointments and help schedule testing for off-site services.
• Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
• Improved communication between patients and medical staff with accurate message relay.
• Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
• Streamlined appointment scheduling for improved clinic flow and reduced wait times.
• Maintained medical record database with up-to-date patient information and provided information to other providers.
• Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
• Supported administrative staff with various tasks such as document preparation and data entry.
• Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
• Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Performed various administrative tasks by filing, copying and faxing documents.
• Conducted patient intake interviews, recording and documenting relevant information.
• Processed medical insurance claims and payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Examined billing procedures and sought to improve invoicing and billing errors.
• Assisted veterinarians with euthanasia of animals.
• Kept detailed records of animal treatments and medications.
• Educated clients on post-surgical care and nutrition.
• Observed animals for signs of distress or illness.
• Maintained clean and safe animal living areas.
• Followed safety protocols for handling animals.
• Executed billing tasks and recorded information in company databases.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Created and maintained data entry logs to track data entry activities.
• Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
• Used computer software to store and retrieve data.
• Managed and organized documents for data entry tasks.
• Created spreadsheets for more efficient recordkeeping.
• Developed and implemented data entry operations.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Improved communication between patients and medical staff with accurate message relay.
• Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
• Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
• Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
• Collaborated with healthcare team members to optimize the overall care process for patients.
• Organized patient files and medical records, resulting in easier access for clinic staff when needed.
• Reduced no-shows by implementing an effective appointment reminder system through phone calls or text messages.
• Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.
• Coordinated inventory management for office supplies, minimizing shortages and reducing costs.
• Handled sensitive patient information with discretion and adhered to HIPAA regulations consistently throughout daily tasks.
• Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Assisted with medical coding and billing tasks.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Created and maintained data entry logs to track data entry activities.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• Coded and processed applications into required electronic formats.
• Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
• Enhanced data accuracy by meticulously reviewing and verifying entered information.
• Compiled and sorted information to prepare source data for computer entry.

• Created and maintained reports, documents and presentations to assist with administrative support.
• Assisted coworkers and staff members with special tasks on daily basis.
• Collected and maintained file of receipts to coordinate expense report submission.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Composed and proofread memos, letters and reports to verify error-free communication.
• Created and implemented standard operating procedures for records handling.
• Used Microsoft programs to prepare various correspondence, reports and other written material.
• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines
• Kept animals clean and free of contaminants to promote optimal health
• Protected animals from care errors by maintaining clear and secure tags
• Stocked kennel and cleaning supplies to maintain proper inventory for daily performance
• Educated visitors and staff on proper animal care and handling
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
• Kept cages, kennels, play yards, and grooming areas neat and clean
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets
• Followed pet care instructions for dietary needs and medication regimens
• Documented animals' weight, size and condition in computer system for review by senior staff
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
• Assisted managers and staff with purchasing and corporate expense processing.
• Maintained company manuals, resources, client data, training records and other items.
• Oversaw reception support, answered phones and greeted visitors.
• Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
• Monitored inventory of departmental supplies and replenished items to enable normal operations.
• Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
• Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
• Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
• Improved data accuracy by meticulously verifying and correcting information during entry.
• Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
• Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
• Provided daily supervision, feedback and oversight to direct reports.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Informed customers of current store promotions to encourage additional sales purchases.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed efficient cash register operations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Tracked down hard-to-find merchandise at diverse locations.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Implemented code solutions to answer analytic questions and test and assess new methods.
• Reduced operating costs by automating manual data processes using scripting languages such as Python or R.
• Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Walked through store areas every two hours to identify and proactively resolve issues negatively impacting operations.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Created detailed expense reports and requests for capital expenditures.
• Arranged rapid office equipment repair and maintenance with vendors.
• Maintained staff directory and company policy handbook for human resources department.
• Performed research to collect and record industry data.

Process cash, check and credit card payments thought the POS system and tender change and receipts.

Determine prices of products that have not been tagged and provide customer with this information.

scan customers purchase using scanning tools and provide them with information on owed cash.

Instruct baggers to bag purchases in a proper manner and to deliver them to customer. Balance the POS system at the end of each shift and ensure that discrepancies are immediately handle.

Count cash, wrap it safely and ensure that it is deposited into the account at the end of each shift.

Serve as a point of contact for customer inquiries including item location and pricing information.

Assisted with inventory management and stock taking duties, and ensure that any problems within the inventory system is handles in a proper manner.

Customer Service.

Greeted customers as they walk in, provided them with information on available products and sales.

Assisted Customers in locating their choices of products, by either leading them to the correct aisles or delivering the product to them.

Provide customers with information on discounts and deals that the store may be offering in a bid to encourage them to make purchases.

Demonstrate product features and benefits to customers, aimed at helping them making informed purchasing decisions.

Answer product questions with up-to-date knowledge of sale and promotions.

Assisted printing and purchase Texas State Car Tags.

Helped customers pay their bills, using the stores Bill Pay.

Operated money check orders, as well transfers and collected money orders, by Western Union.

Sold and cash-out lottery tickets.

Bagged, boxed or gift-wrapped sold merchandise per customers request.

Fuel Clerk.

Operated a cash register for cash and credit card transactions with 100% accuracy. Stocked and replenished merchandise according to stores merchandising layouts. Priced merchandise, stock shelves and took inventory of supplies.

Assisted customers who needed help outside at the fuel pumps.

Handled all customer relations issues in a gracious manner and accordance with company policies.

Made sure all the pumps were in working order, by checking them every 3 hours.

Floral.

Responsible for rotating inventory and making sure that only they fresh flowers were being sold to customers.

Organized daily deliveries, making sure that each delivery was accurate and on time.

Helped to keep the sales floor clean and addicted in seeing up new marketing displays.

Took information from what customers, to try and determine what new arrangements should be offered.

Created specifications for each arrangement and developed a way ti make sure that any staff could accurately replicate the arrangements each time.

Front End Supervisor.

Greeted Customers entering the store to ascertain what each customer wanted and needed. Politely assisted customers in person via telephone.

Resolved all customers complaints in a professional manner while prioritizing customer satisfaction.

Assisted management, scheduled team members to maintain optimal staff levels at all times. Helped with receptionist duties, file organization and research and development.

Sending and receiving Western Union money change orders, fuel deliveries into accounting data base daily.

Coached cashiers and customer service associates in money handing procedures.

• Answered constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Created and maintained detailed database to develop promotional sales.
• Compared transcribed data with source document to detect and correct errors.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Used computer software to store and retrieve data.
• Verified data files prior to entry to maintain high data accuracy.
• Completed data entry tasks with accuracy and efficiency.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed product returns and assisted customers with other selections.
• Achieved perfect attendance and on-time record.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Maintained records related to sales, returns and inventory availability.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Prepared large cash deposits with zero discrepancies.
• Tracked stock using company inventory management software.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Developed, marketed and sold full range of products and support services.
• Educated associates on market trends and stayed up-to-date on forecasts.