Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Heather Florer

Heather Florer

Chandler,AZ

Summary

Dedicated Behavioral Health Assistant and Certified Peer Support Specialist with substance use disorder and mental health wisdom. Devoted to delivering compassionate patient support and advocacy in community-based treatment programs. Impressive communication and listening skills. Enthusiastic interest in promoting positive outcomes in challenging situations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Recovery Syndicate
01.2023 - 06.2025
  • Facilitaded experiential activities designed to empower patients to take ownership of their mental health journey.
  • Practiced motivational interviewing techniques to engage patients in discussions about their mental health and recovery goals and aspirations.
  • Established strong rapport with patients through genuine empathy and active listening, achieving necessary trust for successful therapeutic relationships.
  • Maintained detailed documentation of patient progress, ensuring accurate records for ongoing care coordination among the healthcare team.

Private Tutor

Ged Exam Math Preparation
03.2024 - 09.2024
  • Provided one-on-one tutoring to student in basic math and algebra to prepare for GED exam, achieving a passing grade
  • Addressed student questions by exploring problem-solving strategies and individual learning style
  • Systematically integrated relevant real-world applications into math lessons
  • Bolstered student confidence by providing constructive feedback and celebrating academic achievements.

Sober Living House Manager

Clean and Sober Homes
09.2018 - 07.2020
  • Encouraged new residents by being an example to participate in a 12-step lifestyle and engaging in recovery meetings and events
  • Reduced relapse rates by establishing a safe, supportive environment for clients in recovery.
  • Responded quickly to meet residents' needs and resolve any problems, conflicts, or crisis situations
  • Provided advocacy services when needed by connecting clients with community resources such as food banks or shelters

Education

Bachelor of Arts - Behavioral Sciences

Maricopa Community Colleges
AZ
05-2027

Skills

  • Skills Development
  • Fostering confidence
  • Motivating and Encouraging
  • Skilled in identifying and addressing challenges
  • Interpersonal Communication
  • Self-care promotion
  • Substance abuse treatment
  • Patient advocacy

Certification

  • Level One Fingerprint Clearance Card, State of Arizona Department of Public Safety, 2023
  • CPR, 2024

Interests

Active member of Alcoholics Anonymous, engaged in sponsoring women through 12-step work, chairing and attending meetings, and celebrating sobriety accomplishments

Timeline

Private Tutor

Ged Exam Math Preparation
03.2024 - 09.2024

Administrative Assistant

Recovery Syndicate
01.2023 - 06.2025

Sober Living House Manager

Clean and Sober Homes
09.2018 - 07.2020

Bachelor of Arts - Behavioral Sciences

Maricopa Community Colleges

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