Heather Flores
Bethel,AK
Summary
Dynamic facility operations leader with a strong focus on team leadership and process improvement. Demonstrated ability to implement training programs and monitor key performance indicators, driving efficiency and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Manager/Supervisor of Facility Operations
Essenkay
Bethel, AK
05.2023 - 12.2025
- Oversaw daily operations, optimizing workflow efficiency and resource allocation.
- Developed training programs for new staff, enhancing team performance and skillsets.
- Monitored key performance indicators to ensure operational goals were consistently met.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory systems, ensuring accuracy and availability of supplies for production needs.
Juvenile Justice Officer II
State of Alaska, Bethel Youth Facility
Bethel, AK
01.2016 - 05.2021
- Supervised daily operations to ensure safety and compliance within facility environment.
- Developed and implemented behavior management strategies to support youth rehabilitation efforts.
- Trained staff on crisis intervention techniques and de-escalation strategies for at-risk youth.
- Collaborated with multidisciplinary teams to create individualized treatment plans for residents.
- Monitored resident progress, documenting behavioral changes and recommending adjustments as needed.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
Education
High School Diploma -
Meigs County High School
Decatur, TN05-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Attention to Detail
- Security Awareness
- Complex Problem-solving with creative solutions
- Verbal and written communication
Accomplishments
From 2001 to 2005, I proudly served in the Alaska National Guard, earning seven service medals during my time in uniform. I served under honorable conditions and was awarded veteran status with a disability rating during that time.
Timeline
Manager/Supervisor of Facility Operations
Essenkay
05.2023 - 12.2025
Juvenile Justice Officer II
State of Alaska, Bethel Youth Facility
01.2016 - 05.2021
High School Diploma -
Meigs County High School