HEATHER RIVERA FOLDEN
Deltona,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Precertification Specialist
ORLANDO ORTHOPAEDIC CENTER
02.2022 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
Surgery Scheduling Coordinator
ORLANDO ORTHOPAEDIC CENTER
10.2019 - 02.2022
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
Patient Care Assistant
ORLANDO ORTHOPAEDIC CENTER
07.2014 - 10.2019
- Enhanced patient comfort by providing compassionate and attentive care.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Documented patient information and care activities in electronic health record.
Education
No Degree - Medical Insurance Coding
DeVry University
Downers Grove, IL05.2024
Skills
- Patient Care and Confidentiality
- Customer Service Management
- CPT Coding
- HIPAA Compliance
- EHR Software
- Paperwork and Documentation
Timeline
Precertification Specialist
ORLANDO ORTHOPAEDIC CENTER
02.2022 - Current
Surgery Scheduling Coordinator
ORLANDO ORTHOPAEDIC CENTER
10.2019 - 02.2022
Patient Care Assistant
ORLANDO ORTHOPAEDIC CENTER
07.2014 - 10.2019
No Degree - Medical Insurance Coding
DeVry University
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