Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Forness

235 E Gladstone St. San Dimas CA

Summary

Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.

Overview

16
16
years of professional experience

Work History

Case Manager

Oparc Adult Development Center
Rancho Cucamonga
08.2023 - Current
  • Monitored client progress through regular follow-ups and case reviews.
  • Developed individualized care plans with input from clients and their families.
  • Advocated on behalf of clients to secure necessary services and support.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Developed and maintained relationships with community resources and service providers.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Organized group activities to provide socialization opportunities for clients.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained up-to-date case records with case activity status.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.

One-On-One Aide

Haynes Family Of Programs
La Verne
03.2009 - 08.2023
  • Utilized creative problem solving approaches when assisting clients in meeting their individual needs
  • Adhered to safety standards when providing transportation for clients
  • Demonstrated ability to maintain confidential information and records
  • Actively participated in staff training sessions related to best practices for working with individuals with special needs
  • Supported individuals in participating in community activities that promote socialization skills development
  • Daily Living Assistance
  • Special Needs Education
  • Child Development Knowledge
  • Cultural Sensitivity
  • Information Confidentiality
  • Client Needs Assessment

Education

Master of Science (M.S.) - Marriage and Family Therapy

University of Phoenix
Ontario, Ca, US
05.2016

Bachelor of Science (B.S.) - Psychology

Vanguard University
Costa Mesa, CA, US
05.2009

High School Diploma -

San Dimas High School
San Dimas, Ca
06.2002

Skills

  • Special Needs Education
  • Child Development Knowledge
  • Case documentation
  • Client advocacy
  • Effective communication
  • Time management
  • Care plan development
  • Organizational skills
  • Teamwork

References

  • DaShawn Parker, Project Manager, OPARC , Manager, (909) 948-5592, dparker@oparc.org
  • Marina Cook, Education Coordinator, Haynes Family Of Programs, Co Worker, (909) 593-2581, mcook@leroyhaynes.org

Timeline

Case Manager

Oparc Adult Development Center
08.2023 - Current

One-On-One Aide

Haynes Family Of Programs
03.2009 - 08.2023

Master of Science (M.S.) - Marriage and Family Therapy

University of Phoenix

Bachelor of Science (B.S.) - Psychology

Vanguard University

High School Diploma -

San Dimas High School

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Heather Forness