Heather Fripp
Dunedin,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business knowledge. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Hospital Manager
VeCor- Animal Health Care Clinic
04.2015 - Current
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development, scheduling and continuing education to employees.
- Order supplies and conduct routine inventories of supplies and equipment.
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Plan and schedule general maintenance, major repairs and remodeling projects.
- Oversee and manage on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
SENIOR ANIMAL TRAINER
SeaWorld San Diego
01.2004 - 01.2015
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
- Instructed and supervised guests and staff on proper animal procedures and interactions.
- Delivered public presentations to educate public on animal training and behavior.
ASSISTANT TRAINER
Miami SeaQuarium
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Created innovative ways to teach animals new behaviors.
INSIDE SALES
Follett Educational Services
- Maintained relationships with established accounts and prospected new clients by calling on customers and engaging prospects to increase revenue.
Education
Bachelor of Science -
Eastern Illinois University
Charleston, ILSkills
- Customer Service
- Complaint Resolution
- Project Management
- Accounting
- Onboarding
- Facility Management
- Business Administration
- Problem Solving
- Performance Assessment
- Managing budgets
- Customer Relations
- Account Management
Timeline
Hospital Manager
VeCor- Animal Health Care Clinic
04.2015 - Current
SENIOR ANIMAL TRAINER
SeaWorld San Diego
01.2004 - 01.2015
ASSISTANT TRAINER
Miami SeaQuarium
INSIDE SALES
Follett Educational Services
Bachelor of Science -
Eastern Illinois University
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