Heather Froines
Reno
Summary
Administrative professional in healthcare specializing in surgical scheduling and patient communication. Proven problem-solving skills and proactive management of medical records and compliance. Committed to optimizing workflows to improve patient satisfaction and streamline operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Physician Scheduling Coordinator
Renown Health
Reno
09.2024 - Current
- Developed and maintained surgical schedules for multiple surgeons, ensuring optimal use of resources.
- Coordinated scheduling of surgeries with surgeons and medical staff to streamline operations.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated with healthcare teams to optimize scheduling efficiency and workflow.
- Verified insurance information for pre-authorization of surgical procedures.
- Communicated surgery details with patients, ensuring clear understanding of procedures.
- Resolved scheduling conflicts through effective problem-solving and negotiation skills.
- Maintained updated knowledge of surgical protocols and facility policies.
- Managed patient records using electronic health record systems.
Surgery Scheduler
Western Surgical
Reno
01.2024 - Current
- Coordinated with surgeons and medical staff to schedule surgeries, ensuring alignment with operational needs.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated with healthcare teams to optimize scheduling efficiency and workflow.
- Utilized problem-solving and negotiation skills to resolve scheduling conflicts, minimizing disruptions to surgical flow.
- Communicated surgery details with patients, ensuring clear understanding of procedures.
- Managed patient records using electronic health record systems.
- Updated knowledge of surgical protocols and facility policies to maintain compliance and support patient safety.
Scheduler Coder Analyst
Renown Health
Reno
01.2017 - 12.2020
- Automated the scheduling of all surgical cases through direct contact with surgeons and their office staff.
- Reviewed, developed, and maintained surgical information for accurate reporting and compliance.
- Maintained charge description master for surgery across surgical and hospital billing systems, ensuring consistency and accuracy.
- The Incumbent will design procedures, perform analysis, and develop the presentation of required data ensuring the information is accurate and understandable.
- Collaborated with medical staff to prepare for surgical procedures, enhancing workflow and minimizing delays.
- Maintained compliance with HIPAA regulations to ensure patient privacy.
Surgical Pre-Admission Assistant
Renown Health
Reno
01.2015 - 01.2017
- Reviewed patient information for accuracy and routed documents to appropriate scheduling queues.
- Communicated effectively with registered nurses, patient access representatives, and physician offices to ensure smooth operational flow.
- Coordinated patient scheduling for multiple departments to optimize workflow.
- Assisted in maintaining accurate medical records and patient information systems.
- Supported department staff with administrative tasks and project management duties.
Clinical Lab Assistant
United Blood Services
Reno
01.2010 - 01.2015
- Collected blood specimens in a timely manner according to laboratory policies and federal and state regulations.
- Performed phlebotomy on eligible blood donors according to safety protocols.
- Interviewed and performed phlebotomy on plateletpheresis donors. Maintained blood donor records according to policies and procedures outlined in our SOPs. Completed all assigned duties in compliance with internal SOPs and external regulations.
- Ensured quality customer service by determining acceptability of prospective blood and platelet donors through thorough interview procedures.
- Uses the laboratory information system to determine test status and keep nursing personnel informed to assist in and expedite patient care.
- Provide support for a 24-hour/7-day a week operation to aid the physician in the diagnosis and treatment of patients.
- Technically proficient at all times in a variety of stressful situations such as a trauma or code blue situation.
- Telephone answering, non-blood specimen collections, sample handling, special procedures, customer support, and any clerical duties required.
- Provided operational oversight for patient care activities, ensuring rapid 'turn-around-time' for supervisor's final direction.
Education
Clinical Lab Assistant -
Truckee Meadows Community College
Reno, NV01-2011
Skills
- Patient scheduling
- Insurance verification
- Surgical protocols
- Healthcare compliance
- Quality assurance
- Process improvement
- Scheduling
- Information gathering
- Office
- Team collaboration
- insurance verification
- Customer service
- Customer support
- time management
Certification
- Laboratory Assistant State of Nevada License
- CPR Certified, Adults and Children
- ASCP Certified Point Of Care
Timeline
Physician Scheduling Coordinator
Renown Health
09.2024 - Current
Surgery Scheduler
Western Surgical
01.2024 - Current
Scheduler Coder Analyst
Renown Health
01.2017 - 12.2020
Surgical Pre-Admission Assistant
Renown Health
01.2015 - 01.2017
Clinical Lab Assistant
United Blood Services
01.2010 - 01.2015
Clinical Lab Assistant -
Truckee Meadows Community College