Heather Fromm
Shelby
Summary
Personable Medical Assistant bringing over 7 years of hands on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high quality healthcare and excellent customer service.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Receptionist
Avita Walk In Clinic
Shelby, OH
12.2023 - Current
Dispatcher
Baumberger Heating And Cooling
Mansfield, OH
08.2022 - 12.2023
- Coordinated daily schedules for service technicians, optimizing route efficiency and response times.
- Managed client communications, addressing inquiries and providing timely updates on service status.
- Utilized dispatch software to track job assignments, ensuring accurate workload distribution among team members.
- Streamlined scheduling processes by implementing new organizational tools, enhancing overall operational workflow.
- Trained new dispatch staff on software use and company procedures, fostering a collaborative team environment.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports to track deliveries and maintain proper records and documentation.
Medical Assistant/Receptionist
Avita Walk In Clinic
Ontario, OH
04.2017 - 08.2022
- Documented notes during patient visits.
- Administered rapid tests to help clinical staff assess conditions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, conditions updates and refill requests to facilitate treatment.
- Draw patients labs who have orders from their doctors.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using muli-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, and organizing documents.
- Processed payments and updated accounts to reflect balance changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Sign for packages, recorded deliveries and distributed to personnel.
Education
Medical Assisting
Ross Medical Education Center
Ontario, OH2017
High School Diploma -
Goal Digital Academy
Galion, OH2016
Skills
Medical procedures
Bedside Manner
Wound Care
Sterilization Techniques
HIPPA Compliance
Laboratory Testing
Medication Administration
Appointment Scheduling
Multitasking
Communication
Time Management
Critical Thinking and Decision Making
Timeline
Medical Assistant/Receptionist
Avita Walk In Clinic
12.2023 - Current
Dispatcher
Baumberger Heating And Cooling
08.2022 - 12.2023
Medical Assistant/Receptionist
Avita Walk In Clinic
04.2017 - 08.2022
Medical Assisting
Ross Medical Education Center
High School Diploma -
Goal Digital Academy