Brittany Bell
American Addiction Treatment Center
Newport News,USA
1
Certification
11
years of professional experience
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Work History
Medical Assistant/Receptionist
1 Year 6 Months- Oversaw patient vital assessments and blood collection for laboratory analysis. Managed drug screening processes utilizing 10-panel instant dip sticks.
- Facilitated payment collection and liaised with the billing department to maintain accurate insurance records.
- Extracted PMP information from the Virginia healthcare site for medical personnel access as needed.
- Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow.
- Assisted healthcare providers in performing initial patient assessments and collecting medical histories.
Patient Care Coordinator
7 Months- Managed patient appointment scheduling and cancellations to optimize clinic operations. Oversaw verification of patient insurance coverage. Facilitated electronic posting of billing payments to enhance financial accuracy.
- Coordinated patient scheduling and managed appointment reminders to enhance attendance rates.
- Mentored junior staff on best practices in patient interaction and care coordination techniques.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
CNA - Certified Nursing Assistant
2 Years 8 Months- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Administered medications following physician instructions and facility protocols.
- Monitored vital signs, reporting changes to nursing staff promptly for intervention.
- Documented patient progress accurately in electronic health records, ensuring compliance with regulations.
Receptionist
3 Months- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining electronic health records for accuracy and compliance with regulations.
- Coordinated insurance verification processes to streamline billing and reduce patient wait times.
- Oversaw front desk operations, ensuring a welcoming environment for patients and visitors.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Care Partner
8 Months- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Collaborated with healthcare professionals to develop personalized care plans for optimal client support.
- Monitored and documented clients' health status, ensuring accurate reporting of changes to the care team.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
Correctional Officer/ Law Enforcement
5 Months- Supervised inmate activities and ensured adherence to facility regulations.
- Conducted regular inspections of premises, identifying security risks and implementing corrective measures.
- Collaborated with law enforcement and emergency response teams during critical incidents.
- Managed inmate records and documentation to maintain accurate information flow within the facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
Dietary Aide/ Cook
2 Years 3 Months- Prepared and served nutritious meals adhering to dietary restrictions and individual preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nursing staff to ensure timely meal delivery for residents.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Education
High school diploma
Associate of Science - Medical Assistant
Skills
Medical office procedures
Initiative-taking
Healthcare industry
Medical receptionist experience
Front desk operations
HIPAA compliance
Office administration
Inpatient care
Patient scheduling
Customer service
Vital sign monitoring
EMR / EHR
Direct patient care
Clinical documentation
Phlebotomy
Electronic health records
CPR
Immunization administration
Specimens collection and processing
Patient assessments
Medical procedures
Insurance verification
Appointment setting
Patient care coordination
Certification
- CNA Present
- Certified Nursing Assistant (CNA) September 2018 to September 2020
- Assist patients with their daily activities such as bathing and dressing patients. Also Taking vital signs.
- CPR Certification
Custom
Skills: Communication skills, people skills, computer skills, customer service, working under pressure, strong work ethic
Timeline
Medical Assistant/Receptionist
American Addiction Treatment Center
10.2022 - 04.2024Read More
Patient Care Coordinator
Comber Physical Therapy
10.2021 - 05.2022Read More
Receptionist
Keene Family Dental
09.2017 - 12.2017Read More
Care Partner
Santa Fe Trails
11.2016 - 07.2017Read More
CNA - Certified Nursing Assistant
Homestead Rehabilitation Center
02.2016 - 10.2018Read More
Correctional Officer/ Law Enforcement
Johnson County Correctional Facility
02.2016 - 07.2016Read More
Dietary Aide/ Cook
Grandview Nursing and Rehabilitation Home
10.2013 - 01.2016Read More
Itasca High School
High school diploma
Read More
ECPI University
Associate of Science from Medical Assistant
Read More