Ximena Pozos
Oceanside,CA
Summary
Friendly, organized, and adept at multi-tasking, bringing solid foundation in customer service and administrative tasks. Familiar with medical terminology and healthcare systems, proficient in managing patient records and scheduling appointments. Possesses ability to create welcoming environment and ensure smooth office operations.
Overview
3
3
years of professional experience
Work History
Medical Assistant/Receptionist
UrgentMED Network
6010 Hidden Valley, Carlsbad Ca 92011
04.2023 - 04.2024
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Received and routed laboratory results to correct clinical staff members.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Took vitals, Blood Draw's, Exams, Labs and covid-19 testing.
Medical Receptionist
Urgent Care and Family Practice
616 S Coast Hwy, Oceanside Ca 92054
10.2022 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Receptionist
West Dermatology
6010 Hidden Valley Rd, Suite 120,Carlsbad Ca 92011
01.2023 - 03.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Optimized appointment scheduling to maximize doctor availability.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Supported positive patient experience by offering assistance with filling out health forms.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Medical Assistant/Medical Receptionist
Hernandez Chiropractic
1125 Linda Vista Dr Ste 102, San Marcos Ca 92078
05.2022 - 07.2022
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients with physical therapy, electric therapy.
- Scheduled Appointment's after visit.
Medical Assistant
Cardiology Clinic
4002 Vista Way, Oceanside Ca 92056
08.2021 - 04.2022
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
Toe-Tal Family Footcare Associates
1512 Green Oak Rd, Vista Ca 92081
02.2021 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Mobile Appointment's
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
Medical Assistant
UEI College
2027 Mission Avenue, Oceanside Ca 9205809-2020
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Patient check-in and check-out
- HIPAA compliance
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
- Insurance verification
- Appointment management
- Medical terminology
- Documentation
- Appointment scheduling
- Inpatient care
- Medical charting
- Payment collection
- Telephone etiquette
- Workflow optimization
- Referral verification
- Medical records management
- Inventory oversight
- Insurance claims
- Medical billing and coding
- Outpatient care
- Medical billing
- EMR / EHR
- Medical office administration
- Co-payment collection
- Patient callbacks
- Petty cash management
- Customer service
- Multitasking
- Excellent communication
- Organizational skills
- Patient education
- Flexible schedule
- Documentation and recordkeeping
- Computer proficiency
- Insurance authorizations
- Scheduling tests and procedures
- Documentation review
- Blood Draws
- Labs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist
UrgentMED Network
04.2023 - 04.2024
Medical Receptionist
West Dermatology
01.2023 - 03.2023
Medical Receptionist
Urgent Care and Family Practice
10.2022 - 12.2023
Medical Assistant/Medical Receptionist
Hernandez Chiropractic
05.2022 - 07.2022
Medical Assistant
Cardiology Clinic
08.2021 - 04.2022
Medical Assistant
Toe-Tal Family Footcare Associates
02.2021 - 05.2021
Medical Assistant
UEI College