HEATHER FULLER
Upland,Indiana
Summary
Housekeeping Supervisor with 6+ years of progressive experience in hospitality and healthcare environmental services. Proven leader who improves room turnaround and cleanliness through optimized supply staging, multilayer inspections, and targeted coaching that raise service consistency and guest satisfaction. Skilled in team leadership, efficiency improvement, and performance coaching with a focus on sustaining compliance and streamlining operations to support peak-period throughout.
Overview
6
6
years of professional experience
Work History
HOUSEKEEPING SUPERVISOR
Heritage Pointe
Warren, Indiana
11.2024 - Current
- Monitors cleaning quality trends and investigates root causes of recurring defects to prescribe corrective actions that improve guest satisfaction.
- Optimizes linen and amenity staging to streamline distribution, cutting handling steps and enabling steadier room turnaround during peak periods.
- Enforces a multilayer inspection routine for final room checks, catching presentation issues before guest entry and sustaining high cleanliness standards.
- Coaches team members on efficient cleaning techniques and priority sequencing, boosting individual performance and maintaining service consistency.
WAREHOUSE STOCKER
Dollar General Distribution Center
Marion, Indiana
08.2024 - 01.2024
- Partnered with forklift operators and receiving clerks to expedite high-priority loads, accelerating put-away and smoothing downstream replenishment.
- Tracked SKU movement patterns during shifts to reprioritize restock tasks, producing noticeable gains in shelf fill during peak periods.
- Inspected incoming shipments for packaging and labeling errors, documenting issues and coordinating corrective actions to protect inventory accuracy.
ENVIRONMENTAL SERVICES TECHNICIAN
Parkview Health
Fort Wayne, Indiana
10.2020 - 01.2024
- Trained new hires on infection-prevention techniques and hands-on cleaning standards, strengthening team consistency and reducing escalation for routine contamination events.
- Implemented checklist-driven spot audits with clear remediation steps to raise compliance in high-traffic areas, delivering sustained improvements in perceived cleanliness.
Education
GENERAL -
Eastbrook High School
Upland, Indiana06-2001
Skills
- Team Leadership (Experienced)
- Efficiency Improvement (Experienced)
- Service Excellence (Experienced)
- Performance Coaching (Experienced)
Timeline
HOUSEKEEPING SUPERVISOR
Heritage Pointe
11.2024 - Current
WAREHOUSE STOCKER
Dollar General Distribution Center
08.2024 - 01.2024
ENVIRONMENTAL SERVICES TECHNICIAN
Parkview Health
10.2020 - 01.2024
GENERAL -
Eastbrook High School