Heather Gana
Livingston,TX
Overview
29
29
years of professional experience
Summary
Versatile and dynamic, with a proven track record from Fletcher Logging to Sheridan Nursing Home, I excel in customer relations and inventory management. Demonstrated ability to enhance profitability and patient care quality through meticulous attention to detail and effective task delegation. My approach combines empathetic customer service with robust bookkeeping skills, driving success and efficiency.
Work History
Business Owner
Fletcher Logging
07.1996 - Current
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Certified Nursing Assistant
Sheridan Nursing Home
01.2004 - 03.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Cashier Assistant Manager
Aggieland Tattoo
01.1998 - 10.2000
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Certificate - Certified Nurse Aide
Blinn College ,Bryan Tx
Bryan, TXSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Bookkeeping
- Task delegation
- Inventory tracking and management
Timeline
Certified Nursing Assistant
Sheridan Nursing Home
01.2004 - 03.2006
Cashier Assistant Manager
Aggieland Tattoo
01.1998 - 10.2000
Business Owner
Fletcher Logging
07.1996 - Current
Certificate - Certified Nurse Aide
Blinn College ,Bryan Tx
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