Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Gardiiner

Scottsdale,AZ

Summary

Customer-focused, visionary-thinking Retail Manager with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with digital resources (Salesforce, Slack, Bluejeans & Lead Generation software). Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

9
9
years of professional experience

Work History

Retail Sales Manager

Verizon Wireless
03.2020 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Assistant Store Manager

Verizon Wireless
04.2017 - 03.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Retail Sales Trainer

Verizon Wireless
09.2015 - 04.2017
  • Developed and led group training courses to align with corporate sales and service goals.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.

Sales Representative

Verizon Wireless
06.2014 - 09.2015
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Generated brand awareness and positive product impressions to increase sales.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.

Education

Certification - PRSM - Professional Retail Sales Management

Bellevue College
Bellevue, WA
05.2018

High School Diploma -

Thunderbird High School
Phoenix, AZ
05.1985

Skills

  • Sales Expertise
  • Staff Oversight
  • Customer Loyalty
  • Critical Thinking
  • Persuasive Negotiations
  • Sales Coaching
  • Operational Efficiency
  • Corrective Actions
  • Digital Sales
  • Customer Engagement

Accomplishments

  • Hit region level target metrics in 2022 while running multiple stores
  • Won number one store in the region 2020 Q4.
  • Created Sales Scorecard that was adopted at a Territory level.
  • Supervised team of 28 staff members.
  • Led multiple sales teams during Covid19, both on location and remotely.
  • Number 1 store in the Territory for digital tool usage in 2020

Timeline

Retail Sales Manager

Verizon Wireless
03.2020 - Current

Assistant Store Manager

Verizon Wireless
04.2017 - 03.2020

Retail Sales Trainer

Verizon Wireless
09.2015 - 04.2017

Sales Representative

Verizon Wireless
06.2014 - 09.2015

Certification - PRSM - Professional Retail Sales Management

Bellevue College

High School Diploma -

Thunderbird High School

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Heather Gardiiner