Heather Gary
San Tan Valley,AZ
Summary
Have had 24 years of success in the Collections industry. Eager to take on a new role with long-term growth and more advancement potential. And ready to take the next step to find a new opportunity. Last position I had the opportunity to move back into a supervisor roll. Want to continue in that roll. Looking for long term employment.
Overview
27
27
years of professional experience
Work History
Collections Specialist
Flagship Credit Acceptance
12.2019 - 04.2025
- Early Payment Default Mid Stage 31-60 Days Delinquent-
- Early Payment Default Late Stage 61-90
- Make arrangements for people to bring account current.
- Promoted to Collections supervisor 2022
- Supervised Early payment default 1-90 days past due 2 years up to 16 agents.
- Supervised Exceptions team/Dialer team until my last day.
- Established my-self with this company for almost 6 years.
Collections Specialist
Cenlar FSB
07.2017 - 12.2017
- Collected on past due Mortgages (Loan Depot) 1-120 days past due
- Was Team Lead for last couple months
- Negotiated payments to bring account current
Collections Specialist
Ditech Financial
03.2016 - 05.2017
- Collected on past due mortgages late stage recovery charge-off status. 180+ days delinquent.
- Negotiated payment arrangements on accounts to bring current
Collections Specialist
Hunt & Henriques
10.2011 - 10.2013
- Collected on past due credit cards
- Bank loans
- Cell phones
- Had route size of 200 accounts that had to manage daily.
Collections Specialist
Recovery Partners LLC
05.2010 - 04.2011
- Collected on past due credit cards
- Cell phones
- Apartments
- Payday loans
- 30-180+ days delinquent.
Collections Specialist
Cavalry Portfolio Services LLC
10.2007 - 03.2010
- Collected on past due credit cards
- Bank loans
- Cell phones 30-120+ days delinquent.
- Trained on dialing system.
Collections Specialist
Midland Credit Management
10.2003 - 09.2007
- Collected on past due credit cards
- Cell phones,
- Bank loans
- Student loans. 120+ past due.
Collections Specialist
Progressive Financial Services
07.2002 - 02.2003
- Collected on past due credit cards
- Auto loans (Ford)
- US Department of Education. 30-180 days past due
Collections Specialist
Allied Interstate
10.1998 - 01.2002
- Collected on past due auto loans (GMAC)
- Credit cards
- Cell phones
- Finger Hut 30-120 days delinquent
- Was dialer trainer
- Supervisor over team of 10 people
Education
No Degree - CNA-Nursing
Central Arizona College
Coolidge, AZ08.2015
High School Diploma -
Sun Valley High School
Mesa, AZ08.1997
Skills
- Conflict resolution,
- Negotiation and Resolution
- Skip Tracing, Leadership
- Managing delinquent Accounts
- Payment Scheduling
- Patience
- Time-Management
- Supervised 10 people
Timeline
Collections Specialist
Flagship Credit Acceptance
12.2019 - 04.2025
Collections Specialist
Cenlar FSB
07.2017 - 12.2017
Collections Specialist
Ditech Financial
03.2016 - 05.2017
Collections Specialist
Hunt & Henriques
10.2011 - 10.2013
Collections Specialist
Recovery Partners LLC
05.2010 - 04.2011
Collections Specialist
Cavalry Portfolio Services LLC
10.2007 - 03.2010
Collections Specialist
Midland Credit Management
10.2003 - 09.2007
Collections Specialist
Progressive Financial Services
07.2002 - 02.2003
Collections Specialist
Allied Interstate
10.1998 - 01.2002
No Degree - CNA-Nursing
Central Arizona College
High School Diploma -
Sun Valley High School
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