Heather Gauntt
Ochsner Healthcare Systems
Slidell,LA
10
years of professional experience
Dynamic professional with a proven track record at Ochsner Healthcare Systems, excelling in customer service and problem-solving. Enhanced patient satisfaction through effective communication and streamlined processes. Skilled in multitasking and team collaboration, consistently driving improvements in service delivery and operational efficiency.
Work History
Patient Access Liaison
1 Year 1 Month- Facilitated communication between departments to streamline patient care processes.
- Assisted in coordinating patient referrals and ensuring timely follow-ups.
- Participated in regular team meetings to discuss patient access challenges and brainstorm solutions for ongoing improvement of services.
- Assisted in resolving patient inquiries, enhancing overall satisfaction and care experience.
Assistant Manager
2 Years- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management by monitoring stock levels and placing orders as needed.
- Trained new staff on operational procedures, enhancing team efficiency and productivity.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Office Manager
7 Years- Assisted in daily office operations, ensuring smooth workflow and efficient task completion.
- Maintained organized filing systems and updated records to enhance information retrieval processes.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
Education
Associate of Science - Social Sciences
Skills
Customer service
Problem-solving
Multitasking and organization
Team collaboration
Volunteer Leadership
- Children’s Ministry Teacher & Usher, Celebration Church (2025–Present)
- Community Outreach Volunteer, Celebration Church (2020–Present)
- New Orleans Mission Volunteer (2021)
Timeline
Patient Access Liaison
Ochsner Healthcare Systems
07.2025 - CurrentRead More
Assistant Manager
Circle K
07.2023 - 07.2025Read More
Assistant Office Manager
Supreme Used Car Center
01.2017 - 01.2024Read More
LSUE
Associate of Science from Social Sciences
Read More