- Strategy Games
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy helping others and giving back to the community
- Volunteering
- Volunteering with youth sports programs
Jordan Tenney
Rives Junction,MI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Patient Access Liaison
Henry Ford Hospital
Jackson, MI
03.2025 - Current
- Facilitated patient registration processes to enhance workflow efficiency and improve patient experience.
- Collaborated with clinical teams to resolve patient access issues and streamline communication channels.
- Implemented process improvements that reduced wait times for patients seeking services at the facility.
- Assisted in the development and implementation of new policies and procedures for improved patient access services.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Managing over 60 Faxes a day.
Unit Secretary
Henry Ford Hospital
Jackson, MI
02.2022 - 03.2025
- Managed patient admissions, discharges, and transfers to ensure smooth operational flow.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with privacy regulations.
- Streamlined scheduling for appointments and procedures, improving departmental efficiency and resource allocation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Transport Aide
Henry Ford Hospital
Jackson, MI
02.2018 - 02.2022
- Facilitated timely patient transfers to and from various departments, ensuring safety and comfort.
- Assisted nursing staff by preparing patients for procedures, enhancing overall workflow efficiency.
- Maintained cleanliness and organization in transport areas, supporting infection control protocols.
- Monitored and reported changes in patient conditions during transport, contributing to improved care continuity.
- Upheld strict confidentiality standards in compliance with HIPAA regulations while handling sensitive patient information during transports.
Education
High School Diploma -
Northwest High School
Jackson, MI05.2017
Skills
- Medical terminology
- Appointment scheduling
- Eligibility determination
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Team collaboration
- Phone and email etiquette
- Statistical data management
- Calm and effective under pressure
- Organizational skills
Accomplishments
- Became the first Patient Access Liaison for Henry Ford in Jackson MI.
- Assisted in streamlining administrative workflows.
- Supported leadership with daily operations.
- Managed calendars, appointments, and scheduling conflicts.
- Created reports, spreadsheets and tracking systems for data.
Interests
Timeline
Patient Access Liaison
Henry Ford Hospital
03.2025 - Current
Unit Secretary
Henry Ford Hospital
02.2022 - 03.2025
Patient Transport Aide
Henry Ford Hospital
02.2018 - 02.2022
High School Diploma -
Northwest High School