Summary
Overview
Work History
Education
Skills
Timeline
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Marianne Stebbins

Verbank,NY

Summary

Dynamic Patient Access Liaison at Vassar Brothers Medical Center, adept at ensuring seamless patient registration and insurance verification. Recognized for exceptional communication and attention to detail, I effectively educated patients on financial assistance, enhancing their experience while maintaining confidentiality and compliance with HIPAA regulations. Passionate about fostering a supportive healthcare environment.

Overview

25
25
years of professional experience

Work History

Patient Access Liaison

Vassar Brothers Medical Center
Poughkeepsie, NY
09.2024 - Current
  • Provided assistance with patient registration process including insurance verification and data entry into hospital information systems.
  • Verified patient insurance eligibility prior to appointment or procedure.
  • Educated patients on available financial assistance programs.
  • Collected copays and deductibles at time of service and accurately documented payments in system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Assembled registration paperwork and placed identification bands on patient.

Customer Support Specialist

UPSCO
Moravia, NY
07.2019 - 10.2023
  • My role is to support the Outside Sales Representatives, manage active customer accounts, process orders from Outside Sales Reps and directly from the customer via phone calls, emails, or texts.
  • I also provide customers with updated pricing and availability as well as new product offerings from various vendors and introduced these to customers.
  • I also upsell current product lines and provide leads to Outside Sales in the event the customer needs a demonstration or application information.
  • I provide rental information and process the logistics of customer machine rentals from our Fusion Rental Fleet.

Teller

CFCU Community Credit Union
Ithaca, NY
07.2015 - 01.2019
  • Basic Teller transactions consisting of deposits, withdrawals, transfers, reconciling members accounts, verifying identity, cashing Bonds, working with different types of accounts.
  • I balance the branch and order money, schedule staff breaks/lunches, co-sign large check withdrawals, and support other staff as needed.
  • I am the chair on the events committee for the annual coat drive Share the Warmth with the Rotary Club and Catholic Charities.

Admissions, Radiology, Administration, HIM

Cayuga Medical Center
Ithaca, NY
09.2005 - 07.2015
  • As an Admitting Receptionist and in Radiology, I was the first face of the CMC Convenient Care Center and the Radiology Dept.
  • I was responsible for a quick assessment of the patient and completed the registration process as required.
  • I kept patients and families informed about the progress, answered questions, and made people as comfortable as possible.
  • I was responsible for providing other facilities with radiological exams for continuation of care.
  • In Administration I kept the schedule for three different VPs and scheduled meeting and meeting rooms for 10 Directors.
  • In Medical Records, HIM, I audited the patient records from the ER and accessed health records for patients, families, and other health facilities providing continuation of care as required by law.
  • In HIM I was responsible for auditing ER Records and for maintaining the HIPPA Regulations for all patient information releases to other facilities and providers.

Teacher

Immaculate Conception School
Ithaca, NY
08.2000 - 06.2005
  • I taught 5/6 grade Reading, Math, and Science.
  • I observed and assessed student performance after implementing the planned lessons and experiences.
  • I used a variety of teaching methods such as discussion, demonstration, guided exploration, question and answer.
  • I created a variety of lesson plans with clear objectives for all lessons, units and projects.
  • I enjoyed using the natural resources from the area and drew from different community members for enriching experiences.

Education

Masters of Arts - Organizational Management

Ashford University
Clinton, Iowa, Online

Bachelors of Arts - Elementary Education

State University College at Cortland
Cortland, NY

Associates - Liberal Arts

Tompkins Cortland Community College ; TC3
Dryden, NY

Skills

  • Collaboration with diverse individuals
  • Confidentiality maintenance
  • Adaptability and flexibility
  • Awareness of learning styles
  • Effective communication skills
  • Passion for reading and outdoor activities
  • Fitness commitment
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Payment processing
  • Data entry
  • Medical terminology
  • Strong empathy
  • Friendly and outgoing

Timeline

Patient Access Liaison

Vassar Brothers Medical Center
09.2024 - Current

Customer Support Specialist

UPSCO
07.2019 - 10.2023

Teller

CFCU Community Credit Union
07.2015 - 01.2019

Admissions, Radiology, Administration, HIM

Cayuga Medical Center
09.2005 - 07.2015

Teacher

Immaculate Conception School
08.2000 - 06.2005

Masters of Arts - Organizational Management

Ashford University

Bachelors of Arts - Elementary Education

State University College at Cortland

Associates - Liberal Arts

Tompkins Cortland Community College ; TC3

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