Heather Gilbert

• Write and review auto damage estimates using digital photos and estimating software.

• Analyze vehicle damage to determine repair procedures and costs.

• Consistently achieves best-in-class productivity and quality results in a high-volume environment.

• Investigated vehicle theft, fire, and fraud claims to determine validity and ensure accurate payouts.

• Evaluated coverage and analyzed claim documentation to bring claims to a timely and accurate resolution.

• Reviewed claim histories and other indicators to identify potential fraud activity.

• Reviewed documentation to determine claim eligibility and appropriate coverage levels for clients.
• Reviewed documentation to determine claim eligibility and appropriate coverage levels.
• Resolve client inquiries, providing timely updates on claim status and next steps
• Evaluate and resolve injury claims for parties which were not represented by attorney

• Investigated vehicle theft, fire, and fraud-related claims.

• Evaluated coverage and analyzed claim documentation.

• Reviewed claim histories and indicators for potential fraud.

• Developed event timelines and managed vendor relationships to adhere to project specifications.
• Coordinated logistics for events, ensuring seamless execution and client satisfaction.
• Supervised event staff, providing training and support to ensure operational efficiency.
• Implemented feedback mechanisms post-events to enhance future planning processes.