Heather Gill
Prisma Health
Pelzer,SC
18
years of professional experience
Dedicated Patient Service Representative with expertise in customer service, HIPAA compliance, and insurance verification. Proven ability to enhance patient experiences and streamline operational processes.
Work History
Patient Service Representative
18 Years 5 Months- Provided exceptional patient support by managing appointment scheduling and inquiries efficiently.
- Coordinated insurance verification processes to ensure accurate patient record management.
- Assisted in training new staff on effective communication with patients and operational workflows.
- Streamlined patient check-in procedures to enhance overall clinic efficiency and reduce wait times.
- Implemented process improvements that increased accuracy in data entry within electronic health records system.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Followed document protocols to safeguard confidentiality of patient records.
Supervisor
6 Years 4 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented process improvements, enhancing workflow efficiency and service delivery.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Managed inventory control systems to optimize resource allocation and reduce waste.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
GED
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Payment collection
Scheduling appointments
Medical terminology
Timeline
Patient Service Representative
Prisma Health
02.2008 - CurrentRead More
Supervisor
Baptist Easley
02.2008 - 06.2014Read More
Liberty High School
GED
Read More