Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Gillan

Hancock,ME

Summary

Compassionate and dedicated psychology student at Southern New Hampshire University and graduate of Mohave Community College’s Associate of Arts in Substance Abuse Counseling. Experience in direct peer support, management, and psychological testing assistance. Skilled in delivering culturally sensitive, client-centered services, utilizing empathy, motivational interviewing, and crisis intervention to support diverse populations in mental health recovery. Proven ability to lead teams, solve complex problems, and maintain ethical integrity in high-pressure environments. Eager to advance clinical expertise through the M.S. in Clinical Mental Health Counseling at Nova Southeastern University to serve underserved communities as a licensed counselor.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager/Psychological Testing Apprentice

Dr. Michael W. Curless, PhD
06.2023 - Current
  • Coordinates client appointments for individual therapy sessions and psychological testing.
  • Manages daily operation of office practices.
  • Reviews, scoring and testing documentation for psychological evaluations.,
  • Reviews coring and testing documentation for psychological evaluations.
  • Utilizes effective communication skills to establish rapport and trust with clients, promoting a therapeutic alliance conducive to positive change.
  • Developed knowledge of DSM-5 Diagnostic Criteria
  • Attends weekly supervision to build clinical skills.

Wellness Center Manager/Certified Peer Support Specialist

NAZCARE Inc
09.2019 - 04.2023
  • Provided direct support services to diverse populations experiencing mental illness and co-occuring disorders.
  • Built community partnerships with mental health clinics, organizations, and providers.
  • Provided direct support services to diverse populations experiencing mental illness and
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
09-2025

Associate of Arts - Substance Abuse Counseling

Mohave Community College
Kingman, AZ
05-2024

Skills

  • Active listening, motivational interviewing, crisis intervention, group facilitation
  • Empathy, cultural sensitivity, conflict resolution, collaboration
  • Program coordination, team leadership, time management, data management
  • Psychological test administration, data analysis, telehealth proficiency
  • Ethical decision-making, self-reflection, advocacy for underserved communities

Certification

Peer Support Specialist Certification

NAZCARE Inc, Prescott, Arizona

October, 2019


Moral Reconation Therapy Certification

Correctional Counseling Inc (NREPP)

October, 2019


Community Service Agency Training

Arizona Department of Behavioral Health Services

October, 2019


Northern Arizona University Institute for Human Development

Evidence for Success Disability Conference- Scottsdale, Arizona June, 2022


The Reid Technique of Interviewing & Interrogation

John. E Reid and Associates, Chicago, Illinois

November, 2014


Sexual Predator and Lust Homicide Investigation

Okeechobee County Sheriff's Office

May, 2014


Treasure Coast Crisis Intervention Team (CIT) Certification

St. Lucie County, Florida

October, 2011


Timeline

Office Manager/Psychological Testing Apprentice

Dr. Michael W. Curless, PhD
06.2023 - Current

Wellness Center Manager/Certified Peer Support Specialist

NAZCARE Inc
09.2019 - 04.2023

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Arts - Substance Abuse Counseling

Mohave Community College

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